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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
- This crew is fast yet patient, as I needed some extra time on the drive to my new home. They took excellent care of everything! I highly recommend this company!Amy B.5/14/2024The fresh start movers guys were the absolute best! They did everything super quickly and efficiently while keeping everything protected, would totally recommend for any future moves!Amanda B.5/14/2024I couldn't be more pleased with the service provided by this moving company! From start to finish, they were professional, punctual, and incredibly careful with all of my belongings. They arrived on time, handled everything with care, and left me... read moreI couldn't be more pleased with the service provided by this moving company! From start to finish, they were professional, punctual, and incredibly careful with all of my belongings. They arrived on time, handled everything with care, and left me feeling completely satisfied. I highly recommend them to anyone in need of a reliable moving service. read lessSven5/13/2024Super friendly, great attitude, very professional. I would give more stars if I could. I highly recommend!Dennis E.5/12/2024
- Couldn’t have been happier!! Awesome people, super nice, professional, and kind.julia s.5/10/2024I always have the best experience with Fresh Start Movers ! This was the Third time I hired them to help me with a move, and I was once again blown away by their timeliness , expertise and professional friendliness.... read moreI always have the best experience with Fresh Start Movers ! This was the Third time I hired them to help me with a move, and I was once again blown away by their timeliness , expertise and professional friendliness. They always make me feel right at ease. I will never use another mover. Thanks again you guys. read lessLindy M.5/07/2024Hard working friendly crew, who were fast and efficient! If I have a heavy load to move I’ll definitely be using them again.Geoff H.5/06/2024Great service, great moving crew. They were punctual, and wrapped everything with care.Citlali G.5/06/2024
- I cannot recommend this company enough!! Everyone was so amazing, friendly, and helpful. Their prices are extremely reasonable and their service is outstanding! The next time I move, I will definitely be calling the team at Fresh Start Movers!! 💯🎉Matthew D.4/29/2024Awesome. Will use again.Hannah P.4/29/2024Our experience was great -- From first steps to last everything ran smoothly and the entire move was made much less stressful with all of their help. Would highly recommend.Christine W.4/29/2024We had a fantastic moving experience with Fresh Start Movers, they arrived promptly and worked tirelessly on loading up our apartment and storage unit. The team was friendly and professional. We were impressed by their speed and skill at puzzling... read moreWe had a fantastic moving experience with Fresh Start Movers, they arrived promptly and worked tirelessly on loading up our apartment and storage unit. The team was friendly and professional. We were impressed by their speed and skill at puzzling all the pieces into tight spaces. We felt confident that our belongings were being well cared for. Would definitely recommend. 🙂 read lessAylaRose L.4/29/2024
- Very professional, very skilled, very efficient. Moving can be so stressful and when the team showed up I felt I was in very good hands. The team worked quickly and was able to fit everything I had into a limited... read moreVery professional, very skilled, very efficient. Moving can be so stressful and when the team showed up I felt I was in very good hands. The team worked quickly and was able to fit everything I had into a limited amount of space. I highly recommend fresh start movers and would absolutely use them again. read lessnick s.4/29/2024I regularly use Fresh Start Movers for my local staging needs. I have referred them to my real estate and staging clients as well and every time I get the same feedback. They are professional, careful with items, great communication,... read moreI regularly use Fresh Start Movers for my local staging needs. I have referred them to my real estate and staging clients as well and every time I get the same feedback. They are professional, careful with items, great communication, and they are efficient. Today I worked with Tyler and his crew on a home with a tight access driveway. They navigated it great and made me feel very confident. I’m glad to have them on my team. read lessKristen P.4/29/2024I just had Fresh Start Movers help with my move. Tyler and Cameron would great-punctual, friendly, efficient- all one could hope for. They packed everything tightly and safely. Thanks guys!Teri D.4/22/2024Super friendly! Efficient, great team!Bender B.4/22/2024
- First Start Movers helped us move our business in only half a day. They provided and delivered all the packing supplies we needed weeks in advance and wrapped up the entire move in roughly 4 hours. Including multiple 300lb+ items,... read moreFirst Start Movers helped us move our business in only half a day. They provided and delivered all the packing supplies we needed weeks in advance and wrapped up the entire move in roughly 4 hours. Including multiple 300lb+ items, and a dense 750+lb item. Grateful for how easy going, friendly, and cooperative their team is! They are very carful, and follow directions! read lessNicholas R.4/22/2024Excellent experience. Professional, friendly and careful. Highly recommend!Brian W.4/22/2024Arrived on time, finished early. Braved the 25 mph zone where everyone drives 60Robert F.4/22/2024Quick, professional, and very easy to do business with.Brett F.4/15/2024
- Fresh Start Movers were the best I could have asked for! On time, clear and considerate, they let me know what they were doing as they were doing it. Even being patient while we changed furniture around at the new... read moreFresh Start Movers were the best I could have asked for! On time, clear and considerate, they let me know what they were doing as they were doing it. Even being patient while we changed furniture around at the new place! Thank you for everything! Highly recommend 🙂 read lessGina B.4/15/2024First time using movers and it was such a wonderful experience! They were so fast, got our 4 bedroom home with a huge bonus room packed up in under 3 hours. They finished ahead of schedule and our final price... read moreFirst time using movers and it was such a wonderful experience! They were so fast, got our 4 bedroom home with a huge bonus room packed up in under 3 hours. They finished ahead of schedule and our final price was way under the original estimate. All the guys were so nice and helpful with everything. They all had wonderful attitudes even though it was raining all day! We highly recommend them. read lessJacki W.4/15/2024Mario and Casey were amazing- they even managed to allow my 9 year old son to work alongside them without it slowing them down even a little. Both guys were super friendly and worked their butts off getting my truck unloaded.raven i.4/13/2024Phenomenal Movers!! Highly recommend Fresh Start Movers!! Prompt, efficient, professional, smiles all day during a huge move they did for me. Kind, extremely courteous, and handled every item like a white glove service!! The team consisting of James, Jaidan, Alex,... read morePhenomenal Movers!! Highly recommend Fresh Start Movers!! Prompt, efficient, professional, smiles all day during a huge move they did for me. Kind, extremely courteous, and handled every item like a white glove service!! The team consisting of James, Jaidan, Alex, Mason, Jose, and Cameron were a Dream Team. read lessMichelle W.4/13/2024
- Fresh Start movers exceeded expectations They not only packed and sorted my belongings but went above and beyond by moving heavy items for me. They were considerate, polite and friendly. I highly recommend this company!Susanne H.4/13/2024These guys are amazing and efficient! Moving made easy. Definitely, definitely recommend!Brianna L.4/13/2024Great, efficient, fast and kind. They moved our thing with a a lot of care. Cannot recommend more.Laure T.4/13/2024Kyle's team have always been prepared, courteous, efficient, and careful while moving. They have also been able to move a smaller number of heavy items around during our house remodel, so that was also very helpful indeed. Reasonable rates.
I... read moreKyle's team have always been prepared, courteous, efficient, and careful while moving. They have also been able to move a smaller number of heavy items around during our house remodel, so that was also very helpful indeed. Reasonable rates.
I have had some other moving teams where communicating with the team has been difficult, but James and the rest of the team have been very easy to describe what I want moving to where. read lessKeith B.3/07/2024 - Fresh Start Movers was recommended by a close friend when I was needing moving help. I called and was instantly connected with Kyle for an estimate. Great customer service, and the move went smoothly and quick! ... read moreFresh Start Movers was recommended by a close friend when I was needing moving help. I called and was instantly connected with Kyle for an estimate. Great customer service, and the move went smoothly and quick! Was definitely quality service at a reasonable price. Would 100% recommend them to anyone who is moving and I'd go with them again when it comes time to move in the future. Thank you Kyle and team! read lessMariann M.2/04/2024Fantastic service. Good People. Efficient and caring work. I would absolutely use their service again.Georgia R.1/31/2024We used Fresh Start Movers for our move within Santa Rosa, and would highly recommend. From the quote process through to the moving process, the company was professional, helpful, and responsive. The movers took great care of our furniture with... read moreWe used Fresh Start Movers for our move within Santa Rosa, and would highly recommend. From the quote process through to the moving process, the company was professional, helpful, and responsive. The movers took great care of our furniture with multiple flights of stairs, and were quick, as well as helping us re-assemble furniture at our new home. The price was very fair. This is a company that is clearly committed to a positive customer experience. read lessCait D.1/28/2024best movers I have ever had. have moved 19 times. Kelsey is the perfect person with whom you would want to work. friendly, knowledgeable, professional . all the guys treated my household goods with the best care I could ask... read morebest movers I have ever had. have moved 19 times. Kelsey is the perfect person with whom you would want to work. friendly, knowledgeable, professional . all the guys treated my household goods with the best care I could ask . i def would recommend. them and they get more than a five star rating.!!! read lessMarj L.1/27/2024
- You don't need to look anywhere else. Seriously. These are good guys committed to doing good work and forming great customer relationships. I see them as a unicorn business. It can be hard to find an entirely responsible, transparent, feel-good... read moreYou don't need to look anywhere else. Seriously. These are good guys committed to doing good work and forming great customer relationships. I see them as a unicorn business. It can be hard to find an entirely responsible, transparent, feel-good moving company--but when you do, it's awesome. They took so much stress out of our move. They were efficient getting our big stuff from Cotati to Rohnert Park. And everything was in great shape on the other side. I wouldn't do it any other way in the future. read lessLauren K.1/12/2024I highly recommend Fresh Start Movers!!! They have handled 2 separate moves for me and each time they did an AMAZING. AWESOME job!!!! Todays move was extraordinary because I had a serious accident before I could even begin packing my... read moreI highly recommend Fresh Start Movers!!! They have handled 2 separate moves for me and each time they did an AMAZING. AWESOME job!!!! Todays move was extraordinary because I had a serious accident before I could even begin packing my home up. I called and explained my situation and I felt an immediate relief in their taking over my packing, along with the move to my new home! They handled my belongings with extreme Care, protecting everything in every way. I literally turned everything over to them and they were very fair in the pricing, cutting expenses where they could. I am in my new home and can recover from my accident in comfort! They placed everything where I needed. Each of the gentlemen were so very kind and courteous through the whole process!!! Kyle you have an amazing crew and James was overseeing everything throughout!
Thank you so very much!!!!! May God bless each of you in wonderful ways in 2024! read lessNana J.1/03/2024I came back a third time to Fresh Start Movers because it wouldn't occur to me to look elsewhere. This company is so seamless to work with. Kyle responds quickly and always sends a top-rate crew. Tyler and Nick worked... read moreI came back a third time to Fresh Start Movers because it wouldn't occur to me to look elsewhere. This company is so seamless to work with. Kyle responds quickly and always sends a top-rate crew. Tyler and Nick worked quickly, cheerfully and made life SO easy by taking care with each piece as if it was their own. I SO appreciate this great company. read lessStephanie M.1/01/2024Thanks Tyler, Jose, Oden, Kyle. 5 star.John S.12/18/2023