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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
Kyle and his team did a fantastic job. Kyle provided an estimate that I felt was very fair for the job I needed done. I received a text on move day providing the arrival time for the team and they... read moreHenry S.11/17/2020
They showed up on time with masks. Called before arrival to each residence. Were a delight to talk to and were unbelievably amazing at moving everything including a very heavy problematic futon. An enjoyable and reliable moving experience I would... read moreNiki M.11/14/2020
Kyle and his team helped us move my boyfriend into our new home together in October and we definitely knew Fresh Start Movers were the perfect choice when it was time to move my household. I can't express enough how... read moreJacquie M.11/13/2020
Discount for reviews yelp before 02/11/2020 20 reviews = $ 555 The number of discounts is limited Sell real reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts... read moreAmanda L.11/01/2020
Wow! These guys are amazing. From the first call to the final signature Kyle and his employees were the epitome of professionalism. Casey (foreman of the job) was exceptionally polite and used ma'am and sir when we dialogued.... read moreCasandra O.10/31/2020
Move #2 with these guys! They've been phenomenal to work with. They show up on time, have great communication, take incredible care of your items, work efficiently, and really go out of their way to accommodate you. This was move... read moreLara K.10/17/2020
I had the best experience. Two guys showed up on time, moved everything quickly and totally took care of my house in the process. They were kind and professional and literally took all my stress away with their amaizng attitude.... read moreScarlet R.10/11/2020
Fresh Start movers helped me move from Rohnert Park to San Francisco today, and there are so many great things about this company, I don’t know where to start. Thank you to Kyle for truly caring about your customers and... read moreSheri B.10/11/2020
This move with Fresh Start Movers was nothing short of stellar on every level. Thank you to Kyle, Casey, Cameron, and Lucas. These fine men are hard working, respectful, thorough, and covered all the COVID parameters nicely. A flawless experience... read moreSheri B.10/10/2020
We highly recommend Fresh Start Movers for anyone who is moving. We hired Kyle and his team to do both our packing and moving from a house in Mill Valley to a house in Guerneville. They came to our place... read moreElizabeth B.10/08/2020
Kyle and his crew worked hard to make sure our move, after 30 years in the same place, was stress free and well done. We could not be happier! The crew was cheerful, kind professional and fun. No complaints, all... read moreGlenda P.10/06/2020
They were great and on time. Kyle came the week before to check out my condo and give me an accurate estimate and how much time it would take, which I thought was very professional! We had 4 guys... read moreApril O.10/03/2020
This is the 2nd move we have done with Fresh Start and again their prompt service and great attitude is unparalleled...working in real estate I have met and used various companies and none even compare to these guys, they are... read moreJ W.9/19/2020
Extremely professional, respectful, and a pleasure to interact with! We just had 2 pieces to move - a bookcase and a sofa from the apartment garage up to our apartment on the third floor. They were pleasant, efficient, and very... read moreYelper R.9/11/2020
We had Kyle's number one and two other guys move my Dad's furniture on the east side of Petaluma. Having many years of professional moving experience myself, we were floored when the crew discovered my Dad's lost gold ring... read moreKevin B.9/07/2020
This group of guys were awesome in every way. We are very happy with the services they provided. They all showed up in masks and were incredibly respectful, quick and efficient. It ended up being a difficult... read moreJanine A.8/14/2020
I was very impressed with Kyle and his hardworking crew. From the very beginning I appreciated his transparency with the free estimate. On moving day the crew was on time and motivated to get the job done. They took extreme... read moreMike F.8/14/2020
Start to finish, they did an amazing job. They made the whole process very easy and were very quick and efficient. If I could give them 6 stars, I would! I would highly recommend working with Fresh Start Movers on... read moreMichael A.8/09/2020
REALLY GREAT MOVERS! Had a really great experience with these movers! My three roommates and I booked them to move just our furniture out of our third story apartment! Was really nice to have someone do the heavy lifting. Communication... read moreCaitlin P.8/06/2020
The moving team were prompt, clean, polite and careful with my belongings. The did the work quickly too. They all had masks on and used hand sanitizer. I would highly recommend themShari M.7/24/2020
I highly recommend Fresh Start Movers!! The 2 guys, Theo and Janes were fast, efficient, careful, timely and bent over backwards to help me. Most important they were really friendly and felt like family. They were also reasonably priced. I... read moreEvelyn F.7/19/2020
These guys are awesome! Arrived with smiles introduced them selves made a plan and got to work and I mean work, our home was not easy to get moved out of they took the time necessary to do it right.... read moreBrandon K.7/12/2020
My real estate agent recommended Kyle and his crew at Fresh Start Movers and said that Kyle had recently relocated their office and did a fantastic job. We hired them and they did not disappoint. Great service and professionalism. They... read moreNathan S.7/09/2020
Fresh Start was amazing, Kyle was super attentive and communicative during the estimate process and very transparent and forthcoming about easy ways that I could reduce the ultimate cost of the move. From start to finish they treated my stuff... read moreRobby M.6/28/2020
- Rossana Z.6/27/2020
This was a great moving experience. The crew was efficient, professional and careful. As we moved during the shelter in place it was just my daughter and I and the crew went above and beyond to be sure... read moreDiane G.5/15/2020
Fresh Start Movers are professional, reliable, efficient and polite. They moved me with ease on a rainy day in the middle of a pandemic. They were so careful with my belongings. They dismantled some furniture and reassembled on the other... read moreDiane G.4/06/2020
I would highly recommend these guys for your move. They showed up promptly at 9am and we were in the new house by 1. It was amazing, and they were super personable and fun to chat with during the move.... read moreAlex G.4/01/2020
Hassle free process from reservation to completion. The truck arrived early, did not charge extra for having to wait to gain access into the location, loaded and unloaded everything quickly and efficiently. Thank You Kyle and associates for being reliable... read moreAnne M.3/29/2020
On time and efficient. Dealt with my 95 year old Mom beautifully. Will definitely use them again if the need arises.Hobey L.3/29/2020
This is the 5th time me or my kids have used Fresh Start Movers. They are the best. Always professional.Willing to work with whatever your issues are.Kyle is awesome about keeping in touch and keeping you apprised of any issues... read moreJames C.3/20/2020
Kyle and team were really great! They were on time and professional with great attitudes and willing to do whatever was needed - even taking the time to make sure my bedroom rug was placed just right. I couldn't recommend... read moreLisa C.3/01/2020
Kyle came to my house to give me a quote before the move. None of the other companies provided that service. Kyle is prompt and very reliable. I trusted him completely. All of the guys that help pack and move... read moreDana M.2/22/2020
I wanted to give my business to a local company and after looking through Yelp reviews decided on Fresh Start Movers. I was not disappointed. Kyle and his guys did a great job of handling and moving our... read moreNils R.10/10/2019
These guys are awesome! We were moving out of state and our movers could not meet the deadline for move out. We had to scramble to get a truck to do it ourselves. Kyle was amazing. He and his crew... read moreJonathan G.7/30/2019
These guys are amazing !!!
From the great communication letting us know when they were on their way, to the shrink wrap on everything, to the care of our stuff. They were very careful to not hit the walls on the... read moreSteve A.7/17/2019