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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
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As good as a move can possibly be! This is not a company--this is a group of fine people who care about other people, and who know how to do a hard, stressful job without losing those qualities. They did... read moreAs good as a move can possibly be! This is not a company--this is a group of fine people who care about other people, and who know how to do a hard, stressful job without losing those qualities. They did the job extremely well. It cost me a little more per hour than other movers I could have engaged, but I knew when first talking with Kyle to find out their rates and availability that working with them would be a gift to myself. I have moved 6 times. These good, skillful, intelligent people are as good as it gets. read less E. W.5/29/2023I am very happy to recommend Fresh Start Movers to anyone considering a move, whether large or small. They will even mover furniture ready for laying new carpets which is rare. Most companies will not help you at all unless... read moreI am very happy to recommend Fresh Start Movers to anyone considering a move, whether large or small. They will even mover furniture ready for laying new carpets which is rare. Most companies will not help you at all unless you are going to use their moving vehicle. Kyle the owner of Fresh Start Movers was so very helpful and I am very grateful to him. I have used them twice now - the first time it was to move furniture out of two rooms into a third and then two days later, come back a reverse everything . On both occasions Kyle sent Casey & Chris. They were wonderful with a great attitude. They arrived on time and were very pleasant and caring to work with. They took great care of my furniture and my newly painted walls. Kudos to Kyle and his crew. read less Robin O.5/03/2023We have used Fresh Start Movers about 5 times for various moves. Always professional, on time, personable, careful and accommodating!! I would totally recommend Fresh start movers. From the owners down to the employees this is a first class business! Denise O.5/01/2023What a great, professional group of young men! They had a newer member on our move and the rest of the team was really good and patient showing him the proper way to do the packing and he was very... read moreWhat a great, professional group of young men! They had a newer member on our move and the rest of the team was really good and patient showing him the proper way to do the packing and he was very receptive to their guidance- Ramon, I hope he becomes one of your regulars. James, KC and Cameron were all super professional, courteous and they did take great of everything for us. HIGHLY recommend this company! read less Erika A.5/01/2023 - I am honored to be able to recommend Fresh Start Movers to anyone thinking of moving whether it's a full fledged move to another occasion. Or just moving heavy furniture to another room. Kyle & Chris moved some heavy furniture... read moreI am honored to be able to recommend Fresh Start Movers to anyone thinking of moving whether it's a full fledged move to another occasion. Or just moving heavy furniture to another room. Kyle & Chris moved some heavy furniture for me, they arrived on time, came prepared, and clearly wanted to please. Well done Fresh Start Movers. read less Robin O.4/29/2023If you are looking for a moving company, you should consider Fresh Start.The owner is young, energetic, aware of the stress moving can cause, andhe hires quality employees. We had Femi, Jose, Roman, and Sebastian. Eachof them introduced themselves to... read moreIf you are looking for a moving company, you should consider Fresh Start.The owner is young, energetic, aware of the stress moving can cause, andhe hires quality employees. We had Femi, Jose, Roman, and Sebastian. Eachof them introduced themselves to me and they didn't display any sort of anattitude during the entire 8 hours. Nice people. They asked me and my wifemany times if there was anything that needed to be moved again. The owner, Kyle, has trained his guys to be conscientious and personable. Plus ,they are all very strong, which doesn't hurt!! These guys take care of your belongings, wrapping and taping, moving carefully etc. And the cost $$ ??My estimate for a move across county was higher than Kyle's invoice.In conclusion, I'd give 10 stars ! I was impressed, thank you, Kyle et al. read less Karl R.4/29/2023First time using this company's moving services and I was very impressed! The service is very personalized, from the moment Kyle (owner) came to my home to see what needed to be moved and gave me a reasonable quote, to... read moreFirst time using this company's moving services and I was very impressed! The service is very personalized, from the moment Kyle (owner) came to my home to see what needed to be moved and gave me a reasonable quote, to the time the moving crew of Casey, Carlos, and Kia arrived to my home with the correct size truck. Each member of the moving crew were very friendly and treated my belonging carefully. All furniture pieces were wrapped to prevent damage. Boxes weren't stacked more than they should have been. There wasn't any dillydallying or time wasted. The same thing thing happened when arriving to the new destination. Everything was unloaded from the truck and brought into the new place, furniture was setup by them the way I wanted it, and all boxes were brought in without dropping, banging or denting them. All in all I was very impressed with their moving services and feel they were worth every penny spent on them. Will definitely keep them in mind for the next time I need to move. read less Miguel C.4/24/2023The guys did a fantastic job. They took such care protecting all of our things and were so friendly. Great job guys! -The Rowan Family P.S. Go Liverpool!! :p Kat R.4/23/2023
- Best movers I've ever had. They were so careful to package our fragile items. They were efficient, friendly, and worked well as a team. wes S.4/20/2023Fresh Start was the best movers we could have hired. From the very first call to get an estimate all the way to reinstalling our fridge door after all of the boxes were in, the team was incredible. We had... read moreFresh Start was the best movers we could have hired. From the very first call to get an estimate all the way to reinstalling our fridge door after all of the boxes were in, the team was incredible. We had a team of 5 of the politest and fun group of guys. We had a 3 bedroom home plus a full garage. They were so quick. Their truck is super clean and they wrapped anything that was not wrapped by us.
And seriously, I can't say enough about how nice these guys were. read less Jean H.4/16/2023Fresh Start was the best movers we could have hired. From the very first call to get an estimate all the way to reinstalling our fridge door after all of the boxes were in, the team was incredible. We had... read moreFresh Start was the best movers we could have hired. From the very first call to get an estimate all the way to reinstalling our fridge door after all of the boxes were in, the team was incredible. We had a team of 5 of the politest and fun group of guys. We had a 3 bedroom home plus a full garage. They were so quick. Their truck is super clean and they wrapped anything that was not wrapped by us. And seriously, I can't say enough about how nice these guys were. read less Jean H.4/16/2023Fast, efficient job by a great team of movers. Plus the actual cost came in significantly below the estimate. Highly recommend Fresh Start. Mike S.4/15/2023 - Great service, on time, efficient, and friendly staff that worked well as a team . We were most impressed by how carefully they packaged our fragile items . Great experience! Wes S.4/14/2023We used Fresh Start Movers to pack up our house 6 months ago and load 3 storage units and just used them last week to load up the trucks with the items and move them to our new house 3... read moreWe used Fresh Start Movers to pack up our house 6 months ago and load 3 storage units and just used them last week to load up the trucks with the items and move them to our new house 3 1/2 hours away. This is the 2nd time I've used this company and I can't say enough good things about Kyle and the employees. They are all very professional, organized and a pleasure to work with. These guys all know what they are doing and take care in all items they moved for us. They are always going the extra mile . They're professionalism during this process was beyond preproach. Thank you Fresh Start Movers for making this process so much easier for us. Keri and David Pajon read less Keri P.4/12/2023They took ABSOLUTE CARE of me, a move that would have taken me literally a day and a half took them 5 hours. Well worth it! They will be the ONLY moving company I use in town. I highly recommend... read moreThey took ABSOLUTE CARE of me, a move that would have taken me literally a day and a half took them 5 hours. Well worth it! They will be the ONLY moving company I use in town. I highly recommend using them! read less The U.4/07/2023Jai and Femi arrived about 10 minutes early, which was a pleasant surprise. They were courteous, professional, friendly and very efficient. The move was done in 3 hours, and they were sure to ask if everything was where my... read moreJai and Femi arrived about 10 minutes early, which was a pleasant surprise. They were courteous, professional, friendly and very efficient. The move was done in 3 hours, and they were sure to ask if everything was where my Mom wanted it after moving to the new apartment, as they would have been happy to move the furniture around. We also very much appreciated the packing and unpacking of two closets into the wardrobe boxes that they brought. An excellent job, thank you very much! read less Andrea K.4/03/2023
- Seriously, I picked Fresh Start Movers for their name…and I couldn’t have been happier. Just fantastic service all the way around. Highly recommend them. I’ll be using them again to move “stuff” out of storage unit. So trustworthy. Use them!! Bobbie C.3/18/2023Our experience with Fresh Start Movers was great from start to finish. The 4 man crew arrived right on schedule. These guys were friendly, courteous and very efficient. They wrapped up all furniture with blankets and/or plastic wrap. The... read moreOur experience with Fresh Start Movers was great from start to finish. The 4 man crew arrived right on schedule. These guys were friendly, courteous and very efficient. They wrapped up all furniture with blankets and/or plastic wrap. The move went smoothly without any issues. Kyle and his crew did a great job. read less John G.3/14/2023We have used Fresh Start Movers four times! I wouldn't go to anyone else! The move was flawless and the movers were polite, helpful and we had a very successful and excellent experience! Walter U.3/03/2023moved things across the state with no hassles and great communication Anshul D.3/03/2023
- Fresh start movers is the bomb. Exclamation these guys came in had is all done under the minimum Hayward unloaded within three hours. I would highly recommend them for any kind of local moving big or small. They are the best! Richard D.2/21/2023We just used Fresh Start Movers for our local move. Kyle is friendly, responsive, and helpful. You can tell he genuinely cares about his job and the service they provide and therefore he is constantly going above and beyond with... read moreWe just used Fresh Start Movers for our local move. Kyle is friendly, responsive, and helpful. You can tell he genuinely cares about his job and the service they provide and therefore he is constantly going above and beyond with customer service. We had 4 movers for the job, Jose, Austin, James, and Eli and they were fast-moving, attentive, and careful throughout the entire move. Their attention to detail is impeccable especially making sure no furniture, walls, or carpet are damaged. I would recommend Fresh Start Movers to anyone!! read less Ashley J.2/21/2023Excellent workers. Respectful, considerate and hard working. Highly recommended. Jenny W.2/21/2023I would definitely recommend fresh start movers. They were very professional and protected all my belongings and placed them wherever I wanted. They offered to help move things around so everything fit appropriately. They made a very stressful... read moreI would definitely recommend fresh start movers. They were very professional and protected all my belongings and placed them wherever I wanted. They offered to help move things around so everything fit appropriately. They made a very stressful time run very smoothly. read less Renee P.2/18/2023
- Absolutely the best customer service experience I have had in a long time. Crew was fabulous, and the owner, Kyle was very accommodating and responsive to a minor issue considering the size of the move! They moved all my big... read moreAbsolutely the best customer service experience I have had in a long time. Crew was fabulous, and the owner, Kyle was very accommodating and responsive to a minor issue considering the size of the move! They moved all my big plants with ease. Glass table tops all wrapped and secured. I would highly recommend Kyle and his team for any of your moving needs. Nancy. read less Nancy K.2/11/2023Had one absolutely huge piece of furniture to move. Fresh Start were quick to respond and super helpful with recommendations. The crew was on time, friendly and very careful with the sideboard. They took special care in wrapping it and... read moreHad one absolutely huge piece of furniture to move. Fresh Start were quick to respond and super helpful with recommendations. The crew was on time, friendly and very careful with the sideboard. They took special care in wrapping it and loading it and unloading it. Really appreciated their professionalism and how they made it a totally stress-free experience. Thanks!! read less Laura M.2/07/2023Worth the money!!! save your back!The process to get a quote and appt was fast and easy.Kyle knew what we'd need and made it happen.The day of, his team came in - saw what needed to be done and... read moreWorth the money!!! save your back!The process to get a quote and appt was fast and easy.Kyle knew what we'd need and made it happen.The day of, his team came in - saw what needed to be done and got to it...They had a team of 8 (it was going to be four) come in - it took them 3 hours to get things loaded AND unloaded - where we needed things to go.At the drop off, they were accommodating to take shoes off inside the house (it had just finished raining the day before) The crew was professional and polite and all around a good team handling our stuff!After about 2 / 3 days, I found a mounting screw missing from the TV mount. I called Kyle asking if they maybe found one in their truck. He went out of his way to get a new screw - and helped me put it up! That's a way to complete a service! read less Jorge R.2/03/2023My faith is restored in movers. Kyle arranged our move and was prompt in responses, professional and a clear communicator. I loved their electronic paperwork system and text notifications when the guys were on their way. Our... read moreMy faith is restored in movers. Kyle arranged our move and was prompt in responses, professional and a clear communicator. I loved their electronic paperwork system and text notifications when the guys were on their way. Our 2 movers Carlos and Jose were amazing...friendly, helpful, polite and efficient. They took great care with everything they handled and cautious of doorways and walls. I even had them move a piece of marble I was going to take to the dump and told them it was garbage but they couldn't help themselves from just giving it a quick wrap to transport. Also, their moving blankets were really clean. I've noticed with other movers they often have dirty blankets that that wrap your upholstered goods to protect them which isn't effective. I'm pleased as punch with the whole experience from first call to watching the truck drive away! read less K D.2/02/2023
- Fresh Start Movers Att: Kyle Mills Kyle, Fresh Start Movers helped us move last week and your work was so extraordinarily professional that I wanted to give a shout out to Femi, Jose and Jai the three men you assigned... read moreFresh Start Movers Att: Kyle Mills Kyle, Fresh Start Movers helped us move last week and your work was so extraordinarily professional that I wanted to give a shout out to Femi, Jose and Jai the three men you assigned to our move . These three employees are excellent representatives for your company. Their work was efficient, fast, careful and carried out with a spirit of enthusiasm. Our house is 5,200 SF and there are 72 steps from the bedroom to the garage. Even with the challenge of the steps, they were untiring and good natured. It is unusual to describe a moving day as fun, but the energy that Femi, Jose and Jai brought to the move made it an extremely pleasant experience. Thank you, read less Roger N.1/28/2023We had to change the date a few times and they were very accommodating and understanding. The movers that came to our house were friendly and professional. An absolute pleasure to work with them. Creativity F.1/28/2023Kyle and hit team were professional and efficient. It was obvious that that have worked together and trust in each other. The estimate was right on and they made moving our 4 bedroom house a breeze. Highly recommend Bryon D.1/23/2023I didn't use them because they wouldn't come to my house for an estimate and the estimate they gave me by email didn't have an amount that the final bill wouldn't be over a certain amount. Which, means I'd... read moreI didn't use them because they wouldn't come to my house for an estimate and the estimate they gave me by email didn't have an amount that the final bill wouldn't be over a certain amount. Which, means I'd basically be giving them a blank check and the movers would have absolutely no incentive to do the job quickly.In their defense, this is a common practice, so there were several movers I did not use because of the reasons above. read less C S.1/20/2023
- Such a great and easy experience with these movers. I had a 2 person job for loading all my heavy furnitures and all my boxes to my uhaul. Arrived on time, worked quickly and efficiently and were extremely kind,... read moreSuch a great and easy experience with these movers. I had a 2 person job for loading all my heavy furnitures and all my boxes to my uhaul. Arrived on time, worked quickly and efficiently and were extremely kind, all the necessary requirements. Each phone call I had with both of the owners, their demeanors were very pleasant and their pricing was competitive. No hidden fees and completed the job in the estimated time as well. I was pleasantly surprised that they blanketed each doorway so no accidental scuffs and added a rug on my stairs to keep it clean. They even brought blankets to wrap everything with and the items in the truck are tied down and very sturdy. It was a stress-free and kind experience with thorough communication asking my preferences along the way. If I wasn't moving out of town, I would save their number and use their services again. read less Elle D.1/14/2023Fresh Start Movers is the absolute best Company that I have ever worked with in moving! Moving is a stressful experience for anyone, and I was no exception! At each stage of my move, beginning with Emily, accommodating all the... read moreFresh Start Movers is the absolute best Company that I have ever worked with in moving! Moving is a stressful experience for anyone, and I was no exception! At each stage of my move, beginning with Emily, accommodating all the crazy changes I brought forth to her, she made it stress free and easy for me! It has truly been such a comfortable experience in working with each of their employees; Kyle in the preparation, and then the actual movers; Femi and Jai truly went above and beyond in all that they did for me! I am extremely grateful and was blessed in their care! Jeannette Stimac Santa Rosa read less Nana J.12/31/2022Femi and Tyler were Wonderful! Friendly, efficient, courteous and professional. Will definitely recommend Kyle and his crew! CK L.12/14/2022Was very happy with Fresh Start Movers from beginning to end. Having them come in person for a quote, then always quick to respond when I had questions or something to coordinate - this meant a lot as I... read moreWas very happy with Fresh Start Movers from beginning to end. Having them come in person for a quote, then always quick to respond when I had questions or something to coordinate - this meant a lot as I had an entire office to move over the weekend! The movers were caring, respectful and never complained - even when we had them move a batch of desks in and of one of our office spaces as they didn't fit as well as we planned initially! Hahahaha, the team really was helpful and considerate on keeping under or at the quoted time that was initially given. I would use Fresh Start Movers again and definitely will be referring them to others 🙂 read less Walker A.12/14/2022
