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Frequently Asked Moving Questions

Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.

Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.

Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.

Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.

Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.

Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.

Typically an in-home estimate takes between a 1/2 hour to an hour of your day.

It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.

The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.

Of course, the move will go ahead as scheduled.

Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.

Honesty - Efficiency - Professionalism

  • 5 star ratingI'm not even sure where to begin. Moving is stressful. I called a few companies to do my research and fresh start movers was just the clear choice. Reasonable price. Good communication. Showed up on time. Kyle was upfront and... read more

    Adam R. Avatar
    Adam R.

    These are outstanding movers. My move was complex and problematic. They handled it pleasantly, with good humor, and efficiently. Best in the area and I have used others. They carefully explained everything and made sure I had what I needed... read more

    Cindy P. Avatar
    Cindy P.

    5 star ratingExcellent speed coupled with carefulness. Extensive explanation of all details. Very friendly and even helped my neighbor quickly move her stove. Super cheerful and supportive. From the first phone call to the call after placing everything in storage, they made... read more

    Cindy P. Avatar
    Cindy P.

    After 22 years in North Santa Rosa, I recently moved to Oakmont.

    Kyle, James, and the rest of the crew did an outstanding job managing all aspects of the move.

    This was a complex move, requiring special care for old furniture and...
    read more

    Steve C. Avatar
    Steve C.
  • 5 star ratingFresh Start Movers made my move better than I ever imagined! Kyle and his crew went out of their way to make sure everything was perfect for me. They were patient and caring and oh so helpful. ... read more

    Laurie F. Avatar
    Laurie F.

    5 star ratingFresh Start Movers are excellent. If you need an efficient, professional mover, these are your folks! They know what they are doing and do it with ease. They are professional, very helpful, quick and friendly!

    read more

    Sabrina S. Avatar
    Sabrina S.

    Kyle and his crew could not have made our move less stressful. It was the easiest, most professional, best moving experience I've had. Next time I need to move, I'm going right to Fresh Start Movers. I wouldn't trust my... read more

    Deb D. Avatar
    Deb D.

    5 star ratingKyle and his team could not have made our move any less stressful. They arrived on time both days, were efficient, professional, and even joyful. I have never worked with a moving crew as professional and high quality as Fresh... read more

    Deb D. Avatar
    Deb D.
  • Fresh Start Movers helped make our move very easy and less stressful. The guys showed up for work, were hard working, clocked out on their minimal breaks and got the job done quickly. They asked lots of questions so they... read more

    Ilona F. Avatar
    Ilona F.

    5 star ratingKyle and his crew were absolutely fantastic - very professional and top-notch movers. I have moved many times over the last few years and they were outstanding! I highly recommend them!!!

    Lori M. Avatar
    Lori M.

    5 star ratingThis company is awesome! First, they are extremely reputable and diligent. Secondly, their employees are a delight to work with. No one likes to move, right? In our case, we were only moving across town but had a lot of... read more

    Frances C. Avatar
    Frances C.

    Will and his team were incredible. We would use this company again in a second. Very friendly and professional. Completely trusted them with taking amazing care of our belongings. Really impressed w/the experience from start to finish.

    Lindsey P. Avatar
    Lindsey P.
  • 5 star ratingWe highly recommend Fresh Start Movers. They moved our entire house today and were fantastic. Polite, friendly, professional, amazing group of movers. We Alsace moved several times and never had better movers !!

    K G. Avatar
    K G.

    Kyle, Marco, Will and the rest of the super polite crew did an amazing job for us! We had them pack up everything (not a single broken item) and then move all our boxes and furniture to our new home.... read more

    Andrew K. Avatar
    Andrew K.

    5 star ratingExcellent service and great experience overall.

    Kyle and crew made my move super easy and stress free.

    Timothy O. Avatar
    Timothy O.

    5 star ratingKyle, Marco, Will and the rest of the super polite crew did an amazing job for us! We had them pack up everything (not a single broken item) and then move all our boxes and furniture to our new home.... read more

    Amy N. Avatar
    Amy N.
  • 5 star ratingLearned during our recent move that they can also assemble Box Furniture, and even take away the big boxes! So today we had them assemble this bed for us--and so glad we did! Great guys, great job!

    Laura L. Avatar
    Laura L.

    5 star ratingKyle and crew went above and beyond to make our move smooth and painless, and provided excellent help assembling "furniture in boxes" for us. Everything was carefully wrapped, padded, and handled. Emily provided a very accurate estimate and office support.... read more

    Laura L. Avatar
    Laura L.

    Fresh Start did an excellent job moving my boxes to my storage locker, and they will be moving my furniture shortly. Kyle and his crew are very professional and also very kind people. I trust them completely to... read more

    Karen D. Avatar
    Karen D.

    5 star ratingGreat crew who showed up on time, knew what they were doing, and were ready to work! Would hire again and recommend!

    Madison W. Avatar
    Madison W.
  • 5 star ratingThis is the second time I've used Fresh Start Movers. I can't say enough great things about them. Emily, the manager, got back to me immediately. Kyle, the owner, is a great guy and very prompt. He gave me an... read more

    Evelyn N. Avatar
    Evelyn N.

    Fresh start movers were fantastic. They were on time and very efficient moving our house out and then back in after our flooring project was complete. I will be recommending them for sure! Great to see good people doing honest business!

    Glenn G. Avatar
    Glenn G.

    5 star ratingI cannot recommend these movers high enough! My wife set everything up, they were easy to use and very careful and quick. All of our items were moved flawlessly. The owner of the company even stayed after to make sure... read more

    Glenn G. Avatar
    Glenn G.

    Fresh Start Movers did a wonderful job helping with our move and I would fully recommend them to anyone. Kyle and Ben were absolutely fantastic, very friendly and polite. They were incredibly professional, arrived and finished right on time, and... read more

    Katie U. Avatar
    Katie U.
  • 5 star ratingDefinitely would recommend them, from the start they were very responsive and had great customer service. Emily helped me walk through the prices and go over all of the fees, nothing was hidden. James and the rest of the crew... read more

    JR R. Avatar
    JR R.

    5 star ratingFresh Start Movers did a wonderful job helping with our move and I would fully recommend them to anyone. Kyle and Ben were absolutely fantastic, very friendly and polite. They were incredibly professional, arrived and finished right on time, and... read more

    Katie U. Avatar
    Katie U.

    I found Fresh Start Movers after canceling a move with another company who wanted a deposit upfront, before putting anything in writing! I am so happy I decided to go with Fresh Start Movers- they were clear, friendly, patient... read more

    Marie Avatar

    5 star ratingReliable , on time , very courteous .
    Took care with everything that was moved . Highly recommend.

    Larry F. Avatar
    Larry F.
  • Kyle, James, Jordan, Brett & Jose did an amazing job on our move. They were fast, kind and careful with our belongings. Best movers we’ve ever used!!

    Brooke W. Avatar
    Brooke W.

    5 star ratingBest moving company I have ever used! Started by the owner himself coming to walk my home and provide an extremely detailed quote (unlike other moving companies who make you fill out a long questionnaire online). Then my movers arrived... read more

    Steve r. Avatar
    Steve r.

    5 star ratingI can't say enough good things about Fresh Start Movers. They are the real deal. This is the second time I have used them and Kyle, the owner, is like dealing with a lifelong friend who genuinely cares about providing... read more

    Sheri B. Avatar
    Sheri B.

    From the first phone call to the last item moved into my new space, Fresh Start Movers were kind, professional and considerate.

    I moved my skin care business to a new location in Downtown Santa Rosa. I obtained quotes from...
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    Alison P. Avatar
    Alison P.
  • What great service! We wanted some furniture rearranged in our house and Kyle the owner was quick to our inquiries and up front about prices. James and Evan were friendly, efficient, and did a wonderful job of moving our furniture... read more

    Charlotte C. Avatar
    Charlotte C.

    5 star ratingWow. This was the quickest, most painless move I've ever experienced. The guys arrived on time, were friendly and professional. Took all necessary measures to make sure nothing was damaged. Don't have a negative thing to say! Thanks so much... read more

    Judith F. Avatar
    Judith F.

    5 star ratingAwesome guys, very professional! I would recommend them to anyone!We have used them for three moves and the have also moved several friends. They are all very friendly and helpful!

    David H. Avatar
    David H.

    5 star ratingGreat service utilizing technology to make communication and the process seamless and very friendly and helpful people every step of the way. Didn't complicate the moving process, didn't require a deposit (moving companies shouldn't), and the team who did my... read more

    Chad S. Avatar
    Chad S.