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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
I'm not even sure where to begin. Moving is stressful. I called a few companies to do my research and fresh start movers was just the clear choice. Reasonable price. Good communication. Showed up on time. Kyle was upfront and... read moreAdam R.10/24/2021
These are outstanding movers. My move was complex and problematic. They handled it pleasantly, with good humor, and efficiently. Best in the area and I have used others. They carefully explained everything and made sure I had what I needed... read moreCindy P.10/06/2021
Excellent speed coupled with carefulness. Extensive explanation of all details. Very friendly and even helped my neighbor quickly move her stove. Super cheerful and supportive. From the first phone call to the call after placing everything in storage, they made... read moreCindy P.10/06/2021
After 22 years in North Santa Rosa, I recently moved to Oakmont.
Kyle, James, and the rest of the crew did an outstanding job managing all aspects of the move.
This was a complex move, requiring special care for old furniture and... read moreSteve C.9/27/2021
Fresh Start Movers made my move better than I ever imagined! Kyle and his crew went out of their way to make sure everything was perfect for me. They were patient and caring and oh so helpful. ... read moreLaurie F.9/15/2021
Fresh Start Movers are excellent. If you need an efficient, professional mover, these are your folks! They know what they are doing and do it with ease. They are professional, very helpful, quick and friendly!
I... read moreSabrina S.9/02/2021
Kyle and his crew could not have made our move less stressful. It was the easiest, most professional, best moving experience I've had. Next time I need to move, I'm going right to Fresh Start Movers. I wouldn't trust my... read moreDeb D.8/15/2021
Fresh Start Movers helped make our move very easy and less stressful. The guys showed up for work, were hard working, clocked out on their minimal breaks and got the job done quickly. They asked lots of questions so they... read moreIlona F.8/13/2021
Kyle and his crew were absolutely fantastic - very professional and top-notch movers. I have moved many times over the last few years and they were outstanding! I highly recommend them!!!Lori M.8/07/2021
This company is awesome! First, they are extremely reputable and diligent. Secondly, their employees are a delight to work with. No one likes to move, right? In our case, we were only moving across town but had a lot of... read moreFrances C.8/05/2021
Will and his team were incredible. We would use this company again in a second. Very friendly and professional. Completely trusted them with taking amazing care of our belongings. Really impressed w/the experience from start to finish.Lindsey P.8/04/2021
We highly recommend Fresh Start Movers. They moved our entire house today and were fantastic. Polite, friendly, professional, amazing group of movers. We Alsace moved several times and never had better movers !!K G.8/04/2021
Kyle, Marco, Will and the rest of the super polite crew did an amazing job for us! We had them pack up everything (not a single broken item) and then move all our boxes and furniture to our new home.... read moreAndrew K.8/03/2021
Excellent service and great experience overall.
Kyle and crew made my move super easy and stress free.Timothy O.8/03/2021
Learned during our recent move that they can also assemble Box Furniture, and even take away the big boxes! So today we had them assemble this bed for us--and so glad we did! Great guys, great job!Laura L.7/28/2021
Kyle and crew went above and beyond to make our move smooth and painless, and provided excellent help assembling "furniture in boxes" for us. Everything was carefully wrapped, padded, and handled. Emily provided a very accurate estimate and office support.... read moreLaura L.7/23/2021
Fresh Start did an excellent job moving my boxes to my storage locker, and they will be moving my furniture shortly. Kyle and his crew are very professional and also very kind people. I trust them completely to... read moreKaren D.7/21/2021
This is the second time I've used Fresh Start Movers. I can't say enough great things about them. Emily, the manager, got back to me immediately. Kyle, the owner, is a great guy and very prompt. He gave me an... read moreEvelyn N.6/27/2021
Fresh start movers were fantastic. They were on time and very efficient moving our house out and then back in after our flooring project was complete. I will be recommending them for sure! Great to see good people doing honest business!Glenn G.6/24/2021
I cannot recommend these movers high enough! My wife set everything up, they were easy to use and very careful and quick. All of our items were moved flawlessly. The owner of the company even stayed after to make sure... read moreGlenn G.6/24/2021
Fresh Start Movers did a wonderful job helping with our move and I would fully recommend them to anyone. Kyle and Ben were absolutely fantastic, very friendly and polite. They were incredibly professional, arrived and finished right on time, and... read moreKatie U.6/20/2021
Definitely would recommend them, from the start they were very responsive and had great customer service. Emily helped me walk through the prices and go over all of the fees, nothing was hidden. James and the rest of the crew... read moreJR R.6/19/2021
Fresh Start Movers did a wonderful job helping with our move and I would fully recommend them to anyone. Kyle and Ben were absolutely fantastic, very friendly and polite. They were incredibly professional, arrived and finished right on time, and... read moreKatie U.6/19/2021
I found Fresh Start Movers after canceling a move with another company who wanted a deposit upfront, before putting anything in writing! I am so happy I decided to go with Fresh Start Movers- they were clear, friendly, patient... read moreMarie6/09/2021
Kyle, James, Jordan, Brett & Jose did an amazing job on our move. They were fast, kind and careful with our belongings. Best movers we’ve ever used!!Brooke W.5/03/2021
Best moving company I have ever used! Started by the owner himself coming to walk my home and provide an extremely detailed quote (unlike other moving companies who make you fill out a long questionnaire online). Then my movers arrived... read moreSteve r.4/13/2021
I can't say enough good things about Fresh Start Movers. They are the real deal. This is the second time I have used them and Kyle, the owner, is like dealing with a lifelong friend who genuinely cares about providing... read moreSheri B.4/09/2021
From the first phone call to the last item moved into my new space, Fresh Start Movers were kind, professional and considerate.
I moved my skin care business to a new location in Downtown Santa Rosa. I obtained quotes from... read moreAlison P.4/04/2021
What great service! We wanted some furniture rearranged in our house and Kyle the owner was quick to our inquiries and up front about prices. James and Evan were friendly, efficient, and did a wonderful job of moving our furniture... read moreCharlotte C.4/03/2021
Wow. This was the quickest, most painless move I've ever experienced. The guys arrived on time, were friendly and professional. Took all necessary measures to make sure nothing was damaged. Don't have a negative thing to say! Thanks so much... read moreJudith F.3/14/2021
Awesome guys, very professional! I would recommend them to anyone!We have used them for three moves and the have also moved several friends. They are all very friendly and helpful!David H.3/08/2021