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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
These guys are awesome! We were moving out of state and our movers could not meet the deadline for move out. We had to scramble to get a truck to do it ourselves. Kyle was amazing. He and his crew... read moreJonathan G.7/30/2019
These guys are amazing !!!From the great communication letting us know when they were on their way, to the shrink wrap on everything, to the care of our stuff. They were very careful to not hit the walls on the... read moreSteve A.7/17/2019
From the moment I called Fresh Start Moving, I knew I was dealing with professionals. Kyle quickly got all the information he needed to make a quote. He was able to accommodate our schedule. Kyle and Nick showed up on... read moreJesse M.7/06/2019
Fresh Start Movers moved me a short distance from Santa Rosa to Sebastopol. I highly recommend this moving company! Two guys arrived on time as scheduled and they were organized, efficient, hardworking and professional. By the time movers show up,... read moreL J.7/01/2019
Great moving business! Honest people who are hard working, punctual, friendly, and really take care of your belongings as if they were their own. Their prices are more than fair and they make moving a breeze! I highly recommend using... read moreSarah O.6/17/2019
The level of professionalism, care, and quality service you can expect from this company is exceptional. This is the BEST LOCAL honest moving company in the area, hands down. Having moved with several other moving companies in the past, Kyle... read moreAlex G.5/30/2019
Fresh Start Movers unloaded our boxes and furniture in a moveto an 8th floor apartment in Santa Rosa. They were prompt, friendly, courteous and very efficient. We heard about them the night before my friend was to move in. ... read moreDiane S.5/19/2019
Fresh Start Movers moved our house in Saint Helena. These two where professional, kind and really kept momentum going. They where enthusiastic with anything we asked. I would highly recommend them. We have used them two times. They also moved... read moreKimberly R.3/26/2019
Kyle's company is a model of how to do business - professional, polite, on-time, transparent, and moderately priced. I would/will highly recommend Fresh Start Movers to any/all friends and family. On top of everything else, they did our move on... read moreChristopher D.2/11/2019
Kyle & James were wonderful from the start. Very personable and accommodating. They were so pleasant, even smiling while carrying a couch up and down the stairs! Their price was quite reasonable and their attitudes the best. No reason to... read morePatty G.2/08/2019
I highly recommend Fresh Start Movers. My whole experience with Kyle and his team was superlative, from start to finish. I researched several firms on-line and from the moment I made contact with Kyle I knew I had made... read morePeter A.1/09/2019