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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
- This moving company was excellent! My initial contact was with Emily for scheduling and questions. She was patient, kind and a pleasure to talk to. I had to reschedule our move and when I called back a couple of months... read moreThis moving company was excellent! My initial contact was with Emily for scheduling and questions. She was patient, kind and a pleasure to talk to. I had to reschedule our move and when I called back a couple of months later she was able to pick up right where we had left off. Very professional and efficient. John and Luna were a delightful, friendly team taking great care of my furniture and making sure their work met my expectations. I highly recommend them and will definitely use them again in the future. read lessAmy R.10/13/2025Five start service! Great guys very helpfulVikram S.10/11/2025Great crew and move. Professional, courteous and careful with the furniture and other items.Torrey L.10/11/2025Careful, jovial, on time, and worked hard as he@@ Highly recommended!!!Craig M.10/10/2025
- This was the second time Iused theses movers. There customer service is spectacular!Elizabeth P.7/06/2025Fantastic movers!! Very efficient and polite. They went above and beyond and made us feel very comfortable!!!John A.7/06/2025We are so pleased with Fresh Start Movers. They were careful, accommodating, knowledgeable and extremely hard workers. We would recommend them for anyone seeking a moving company.Alan/Karen D.7/05/2025The crew was fantastic and quick. Chris, John, Luna and Christian were professional and communicated clearly throughout the process.Kristi M.6/30/2025
- Guys were hard working, polite and professional! Definitely would recommend.Wayne L.6/30/2025David and his crew, Jose, Alex, Alan, Eric, Jay and Brandon and Jorge we fabulous I would suggest asking for this crew they make my move so easyVirginia U.6/30/2025Great team, incredibly helpful and adaptable moving things into a new space. Would absolutely recommend!!David W.6/30/2025This is the fourth time my family has used Fresh Start movers. From the time of their arrival they are polite by introducing themselves, thoughtful moving of items, and amazingly hard workers. I can’t recommend them enough!Sarah Y.6/23/2025
- David and Ramses did excellent work in moving my things to my new apartment. I would happily hire them again.Autumn L.6/23/2025Awesome crew!! Friendly and going above and beyond for my family during our move. Highly recommend this exceptional company and team!!Bonni H.6/23/2025Utterly fantastic! Great service; tremendous attitude; and totally flexible! Cannot recommend them any more highly. Great people on top of it all. Thank you! M & MMike R.6/23/2025James and the crew were amazing! Handled all of our items with complete safety and care. They checked in multiple times throughout to make sure everything was where it should be and even helped me reorder things in the home... read moreJames and the crew were amazing! Handled all of our items with complete safety and care. They checked in multiple times throughout to make sure everything was where it should be and even helped me reorder things in the home once we moved. Highly recommend! read lessTerence G.6/16/2025
