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Frequently Asked Moving Questions

Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.

Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.

Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.

Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.

Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.

Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.

Typically an in-home estimate takes between a 1/2 hour to an hour of your day.

It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.

The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.

Of course, the move will go ahead as scheduled.

Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.

Honesty - Efficiency - Professionalism

  • 5 star ratingWow! These guys are amazing. From the first call to the final signature Kyle and his employees were the epitome of professionalism. Casey (foreman of the job) was exceptionally polite and used ma'am and sir when we dialogued.... read more

    Casandra O. Avatar
    Casandra O.
    10/31/2020

    5 star ratingMove #2 with these guys! They've been phenomenal to work with. They show up on time, have great communication, take incredible care of your items, work efficiently, and really go out of their way to accommodate you. This was move... read more

    Lara K. Avatar
    Lara K.
    10/17/2020

    I had the best experience. Two guys showed up on time, moved everything quickly and totally took care of my house in the process. They were kind and professional and literally took all my stress away with their amaizng attitude.... read more

    Scarlet R. Avatar
    Scarlet R.
    10/11/2020

    Fresh Start movers helped me move from Rohnert Park to San Francisco today, and there are so many great things about this company, I don’t know where to start. Thank you to Kyle for truly caring about your customers and... read more

    Sheri B. Avatar
    Sheri B.
    10/11/2020
  • 5 star ratingThis move with Fresh Start Movers was nothing short of stellar on every level. Thank you to Kyle, Casey, Cameron, and Lucas. These fine men are hard working, respectful, thorough, and covered all the COVID parameters nicely. A flawless experience... read more

    Sheri B. Avatar
    Sheri B.
    10/10/2020

    We highly recommend Fresh Start Movers for anyone who is moving. We hired Kyle and his team to do both our packing and moving from a house in Mill Valley to a house in Guerneville. They came to our place... read more

    Elizabeth B. Avatar
    Elizabeth B.
    10/08/2020

    Kyle and his crew worked hard to make sure our move, after 30 years in the same place, was stress free and well done. We could not be happier! The crew was cheerful, kind professional and fun. No complaints, all... read more

    Glenda P. Avatar
    Glenda P.
    10/06/2020

    5 star ratingThey were great and on time. Kyle came the week before to check out my condo and give me an accurate estimate and how much time it would take, which I thought was very professional! We had 4 guys... read more

    April O. Avatar
    April O.
    10/03/2020
  • This is the 2nd move we have done with Fresh Start and again their prompt service and great attitude is unparalleled...working in real estate I have met and used various companies and none even compare to these guys, they are... read more

    J W. Avatar
    J W.
    9/19/2020

    5 star ratingExtremely professional, respectful, and a pleasure to interact with! We just had 2 pieces to move - a bookcase and a sofa from the apartment garage up to our apartment on the third floor. They were pleasant, efficient, and very... read more

    Yelper R. Avatar
    Yelper R.
    9/11/2020

    5 star ratingWe had Kyle's number one and two other guys move my Dad's furniture on the east side of Petaluma. Having many years of professional moving experience myself, we were floored when the crew discovered my Dad's lost gold ring... read more

    Kevin B. Avatar
    Kevin B.
    9/07/2020

    This group of guys were awesome in every way. We are very happy with the services they provided. They all showed up in masks and were incredibly respectful, quick and efficient. It ended up being a difficult... read more

    Janine A. Avatar
    Janine A.
    8/14/2020
  • I was very impressed with Kyle and his hardworking crew. From the very beginning I appreciated his transparency with the free estimate. On moving day the crew was on time and motivated to get the job done. They took extreme... read more

    Mike F. Avatar
    Mike F.
    8/14/2020

    5 star ratingStart to finish, they did an amazing job. They made the whole process very easy and were very quick and efficient. If I could give them 6 stars, I would! I would highly recommend working with Fresh Start Movers on... read more

    Michael A. Avatar
    Michael A.
    8/09/2020

    5 star ratingREALLY GREAT MOVERS! Had a really great experience with these movers! My three roommates and I booked them to move just our furniture out of our third story apartment! Was really nice to have someone do the heavy lifting. Communication... read more

    Caitlin P. Avatar
    Caitlin P.
    8/06/2020

    The moving team were prompt, clean, polite and careful with my belongings. The did the work quickly too. They all had masks on and used hand sanitizer. I would highly recommend them

    Shari M. Avatar
    Shari M.
    7/24/2020
  • 5 star ratingI highly recommend Fresh Start Movers!! The 2 guys, Theo and Janes were fast, efficient, careful, timely and bent over backwards to help me. Most important they were really friendly and felt like family. They were also reasonably priced. I... read more

    Evelyn F. Avatar
    Evelyn F.
    7/19/2020

    5 star ratingThese guys are awesome! Arrived with smiles introduced them selves made a plan and got to work and I mean work, our home was not easy to get moved out of they took the time necessary to do it right.... read more

    Brandon K. Avatar
    Brandon K.
    7/12/2020

    5 star ratingMy real estate agent recommended Kyle and his crew at Fresh Start Movers and said that Kyle had recently relocated their office and did a fantastic job. We hired them and they did not disappoint. Great service and professionalism. They... read more

    Nathan S. Avatar
    Nathan S.
    7/09/2020

    Fresh Start was amazing, Kyle was super attentive and communicative during the estimate process and very transparent and forthcoming about easy ways that I could reduce the ultimate cost of the move. From start to finish they treated my stuff... read more

    Robby M. Avatar
    Robby M.
    6/28/2020
  • 5 star ratingAbsolutely amazing! Kind took great care of all my furniture!!! They where on time ! Very clean !

    Rossana Z. Avatar
    Rossana Z.
    6/27/2020

    This was a great moving experience. The crew was efficient, professional and careful. As we moved during the shelter in place it was just my daughter and I and the crew went above and beyond to be sure... read more

    Diane G. Avatar
    Diane G.
    5/15/2020

    5 star ratingFresh Start Movers are professional, reliable, efficient and polite. They moved me with ease on a rainy day in the middle of a pandemic. They were so careful with my belongings. They dismantled some furniture and reassembled on the other... read more

    Diane G. Avatar
    Diane G.
    4/06/2020

    I would highly recommend these guys for your move. They showed up promptly at 9am and we were in the new house by 1. It was amazing, and they were super personable and fun to chat with during the move.... read more

    Alex G. Avatar
    Alex G.
    4/01/2020
  • Hassle free process from reservation to completion. The truck arrived early, did not charge extra for having to wait to gain access into the location, loaded and unloaded everything quickly and efficiently. Thank You Kyle and associates for being reliable... read more

    Anne M. Avatar
    Anne M.
    3/29/2020

    On time and efficient. Dealt with my 95 year old Mom beautifully. Will definitely use them again if the need arises.

    Hobey L. Avatar
    Hobey L.
    3/29/2020

    5 star ratingThis is the 5th time me or my kids have used Fresh Start Movers. They are the best. Always professional.Willing to work with whatever your issues are.Kyle is awesome about keeping in touch and keeping you apprised of any issues... read more

    James C. Avatar
    James C.
    3/20/2020

    5 star ratingKyle and team were really great! They were on time and professional with great attitudes and willing to do whatever was needed - even taking the time to make sure my bedroom rug was placed just right. I couldn't recommend... read more

    Lisa C. Avatar
    Lisa C.
    3/01/2020
  • Kyle came to my house to give me a quote before the move. None of the other companies provided that service. Kyle is prompt and very reliable. I trusted him completely. All of the guys that help pack and move... read more

    Dana M. Avatar
    Dana M.
    2/22/2020

    5 star ratingI wanted to give my business to a local company and after looking through Yelp reviews decided on Fresh Start Movers. I was not disappointed. Kyle and his guys did a great job of handling and moving our... read more

    Nils R. Avatar
    Nils R.
    10/10/2019

    5 star ratingThese guys are awesome! We were moving out of state and our movers could not meet the deadline for move out. We had to scramble to get a truck to do it ourselves. Kyle was amazing. He and his crew... read more

    Jonathan G. Avatar
    Jonathan G.
    7/30/2019

    5 star ratingThese guys are amazing !!!
    From the great communication letting us know when they were on their way, to the shrink wrap on everything, to the care of our stuff. They were very careful to not hit the walls on the...
    read more

    Steve A. Avatar
    Steve A.
    7/17/2019
  • 5 star ratingFrom the moment I called Fresh Start Moving, I knew I was dealing with professionals. Kyle quickly got all the information he needed to make a quote. He was able to accommodate our schedule. Kyle and Nick showed up on... read more

    Jesse M. Avatar
    Jesse M.
    7/06/2019

    5 star ratingKyle and crew are terrific. I highly recommend them. They were on time, efficient, polite and fast. They moved us from our rental to our rebuilt home.

    Zoe M. Avatar
    Zoe M.
    7/05/2019

    5 star ratingFresh Start Movers moved me a short distance from Santa Rosa to Sebastopol. I highly recommend this moving company! Two guys arrived on time as scheduled and they were organized, efficient, hardworking and professional. By the time movers show up,... read more

    L J. Avatar
    L J.
    7/01/2019

    5 star ratingGreat moving business! Honest people who are hard working, punctual, friendly, and really take care of your belongings as if they were their own. Their prices are more than fair and they make moving a breeze! I highly recommend using... read more

    Sarah O. Avatar
    Sarah O.
    6/17/2019