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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
Great moving business! Honest people who are hard working, punctual, friendly, and really take care of your belongings as if they were their own. Their prices are more than fair and they make moving a breeze! I highly recommend using... read moreSarah O.6/17/2019
The level of professionalism, care, and quality service you can expect from this company is exceptional. This is the BEST LOCAL honest moving company in the area, hands down. Having moved with several other moving companies in the past, Kyle... read moreAlex G.5/30/2019
Fresh Start Movers unloaded our boxes and furniture in a moveto an 8th floor apartment in Santa Rosa. They were prompt, friendly, courteous and very efficient. We heard about them the night before my friend was to move in. ... read moreDiane S.5/19/2019
Fresh Start Movers moved our house in Saint Helena. These two where professional, kind and really kept momentum going. They where enthusiastic with anything we asked. I would highly recommend them. We have used them two times. They also moved... read moreKimberly R.3/26/2019
Kyle's company is a model of how to do business - professional, polite, on-time, transparent, and moderately priced. I would/will highly recommend Fresh Start Movers to any/all friends and family. On top of everything else, they did our move on... read moreChristopher D.2/11/2019
Kyle & James were wonderful from the start. Very personable and accommodating. They were so pleasant, even smiling while carrying a couch up and down the stairs! Their price was quite reasonable and their attitudes the best. No reason to... read morePatty G.2/08/2019
I highly recommend Fresh Start Movers. My whole experience with Kyle and his team was superlative, from start to finish. I researched several firms on-line and from the moment I made contact with Kyle I knew I had made... read morePeter A.1/09/2019
I highly recommend Fresh Start Movers. My whole experience with Kyle and his team was superlative, from start to finish. I researched several firms on-line and from the moment I made contact with Kyle I knew I had made the... read morePeter A.1/08/2019
Fresh Start Movers are great! We have used them a few times for both big and small moves. They are always professional, friendly, and easy to work with. They took the extra step to ensure all of our items were... read moreKat D.7/27/2018
Pleasant to work with. They even took their shoes off each time they went upstairs because it's carpeted. Great guys would definitely recommend them. Thank you Kyle and James.Jove D.7/23/2018
Fresh Start Movers moved my husband and I from Healdsburg to Napa. Door to door, it took them about 8 hours (with about 1 hour's worth of breaks that we were not charged for), and we had a ton of... read moreCorey S.6/28/2018
You have found THE BEST moving service, no need to look any further. Kyle and James are PROFESSIONALS, they are reliable, responsive and two really good dudes. I called the day before I needed their service, the pick up window... read morecheri t.4/27/2018