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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
- Fresh Start Movers moved an upright piano from Milpitas to my residence in Santa Rosa. I live on the second level and they protected my piano with the utmost care. Professionalism, attention to detail, and friendliness is what you will... read moreFresh Start Movers moved an upright piano from Milpitas to my residence in Santa Rosa. I live on the second level and they protected my piano with the utmost care. Professionalism, attention to detail, and friendliness is what you will receive when using their services. I highly recommend Fresh Start Movers and I will call them for any future moving needs. read lessLynne L.10/06/2024Fresh start movers did a great job for us. They were on time, very efficient, very responsive, and very careful with our belongings. We definitely recommend them and would use them again.Robin L.10/03/2024My family worked with fresh start movers for the second time. Incredible service, professional and curious. Quote was very fair as well. Highly recommend!Arjun D.10/02/2024Chris and team were fantastic. They were efficient, extremely hard working, and handled our move with a high degree of professionalism. We will use Fresh Start Movers again if the need arises.Matthew R.10/02/2024
- Casey and his team were amazing! Kind, considerate, speedy, and efficient. Will recommend to anyone i know who needs movers.Kelcee S.10/01/2024Bailed us out moving a piano day of call. Second time using them always great.Dave10/01/2024First time using movers and I honestly wouldn’t use any other company. James, Cameron, Ramses, and Tre were awesome. Super quick and efficient, respectful, and friendly. Everything was wrapped up and packaged safely and transported professionally. Beds and other bigger... read moreFirst time using movers and I honestly wouldn’t use any other company. James, Cameron, Ramses, and Tre were awesome. Super quick and efficient, respectful, and friendly. Everything was wrapped up and packaged safely and transported professionally. Beds and other bigger items were taken apart and rebuilt at the new place. Thank you guys so much! read lessHenrique C.9/26/2024Kyle and Justine were professional, kind, fun, and very considerate of our items, including the interior of our home. They put in extra effort to help us out by helping with two nightstands that were not part of the original... read moreKyle and Justine were professional, kind, fun, and very considerate of our items, including the interior of our home. They put in extra effort to help us out by helping with two nightstands that were not part of the original estimate. They wrapped everything and made sure items were safe and protected during both transportation and in storage where we had everything moved. It was not a big move, yet they gave us a good bid and then delivered more than we expected. When we eventually move into another home, we will definitely have Fresh Start help us out. I have no hesitation in recommending them. read lessTom S.9/26/2024
- Thanks to Chris and my moving team. They managed to fit all my stuff in three U-boxes for a cross-country move. Good stuff. This is a quality company that takes care and is trustworthy. I have used them a few... read moreThanks to Chris and my moving team. They managed to fit all my stuff in three U-boxes for a cross-country move. Good stuff. This is a quality company that takes care and is trustworthy. I have used them a few times in the Santa Rosa area. read lessChristopher R.9/23/2024James, Tre and Jaidan absolutely slayed this move. Their positivity and efficiency never lagged. They were so careful with our things and always solution-oriented. We did our best to be organized for their arrival which always helps, and they made... read moreJames, Tre and Jaidan absolutely slayed this move. Their positivity and efficiency never lagged. They were so careful with our things and always solution-oriented. We did our best to be organized for their arrival which always helps, and they made the hard part (moving) look easy. Will use them again, and recommend them to anyone. (FYI we moved from a 2BR to a 3BR home, and 3 movers was a perfect sized crew). read lessRebecca R.9/22/2024Great. Five out of five stars. Fantastic service.Felix T.9/21/2024Great experience. Timely, efficient and affordable. Highly recommended.Alan Y.9/21/2024
- Amazing! I can’t say enough good things about this company. Kyle and his staff are outstanding. On time, careful and quick and pleasant.Cari H.9/19/2024Kyle was the only mover I called that was willing to work with me on time. Everyone else had a minimum (which I didn't need) that was way too expensive. Kyle and his team made this small move affordable and... read moreKyle was the only mover I called that was willing to work with me on time. Everyone else had a minimum (which I didn't need) that was way too expensive. Kyle and his team made this small move affordable and the crew was and absolute delight to work with!!! Highly recommend!! read lessMary M.9/15/2024Awesome guys, hard working. I recommend. 2nd time using themTyler S.9/14/2024Awesome crew I was really happy with the move. I would recommend this moving company To everyone I knowDonald M.9/14/2024
- These guys were AWESOME!!!!!!!! The best!Liz B.9/14/2024Fresh Start Movers are professional, efficient, reliable, friendly and reasonably priced. Emily, Casey (lead mover), Dominic, and Kyle were very helpful. Casey ensured that my furniture was properly located at the new house. They've earned and deserve my highest recommendation.G. G.9/11/2024Emily was very easy to work with and made the whole process of scheduling a breeze and then when the movers showed up, James and Adrienne were fantastic. They took extra care of everything and we’re experienced and able to... read moreEmily was very easy to work with and made the whole process of scheduling a breeze and then when the movers showed up, James and Adrienne were fantastic. They took extra care of everything and we’re experienced and able to get some very large pieces through doors without having to remove them. Good strong work ethic all around and came in under the time estimated too. Very happy and I recommend fresh start moving without hesitation read lessCarl J.9/07/2024Casey, Mason and Trey are the absolute best!!! And Emily in the office! From start to finish- easy, efficient, nice. If I could give more than 5 stars, I would. Second time I have used them... read moreCasey, Mason and Trey are the absolute best!!! And Emily in the office! From start to finish- easy, efficient, nice. If I could give more than 5 stars, I would. Second time I have used them and will again in the future. read lesss m.9/07/2024
- Super fast and professional. Would recommend and use this companies service in the future.Mike N.9/05/2024The excellent service began with my first phone call requesting a quote. And from there on it continued to be all positive. Truck came exactly when it was supposed to. Everyone was so polite. They worked fast, the price was... read moreThe excellent service began with my first phone call requesting a quote. And from there on it continued to be all positive. Truck came exactly when it was supposed to. Everyone was so polite. They worked fast, the price was reasonable. I would highly recommend them to anyone who is moving and would absolutely use them again. read lessL N.9/05/2024Moving is a challenge for so many reasons but this was the single best decision we made to make the process “easy”. Right when Tyler and Chris arrived they jokingly said “you’re life is about to get a whole lot... read moreMoving is a challenge for so many reasons but this was the single best decision we made to make the process “easy”. Right when Tyler and Chris arrived they jokingly said “you’re life is about to get a whole lot easier” and boy were they right. The crew of 5 gentlemen worked tirelessly to pad, wrap, and pack all of our clothing and furniture. The team remained in high spirits throughout the process and listened closely to our requests. I found each of the team members to be polite, energetic, and kind. I will be recommending this team to anyone who is moving in the future. They are absolutely an A+ squad who you can trust will take care of your personal belongings. read lessAlex M.9/01/2024This crew of movers are the kindest and most respectful young men I’ve ever met. They moved our family of 4 seamlessly and made the whole experience stress free which says a lot about moving day which is no small... read moreThis crew of movers are the kindest and most respectful young men I’ve ever met. They moved our family of 4 seamlessly and made the whole experience stress free which says a lot about moving day which is no small feat ! Thank you so so much Casey and team for moving us to our dream home and making it a dream experience ! read lessMac S.8/31/2024
- Our team of guys were awesome! Polite and always willing to help. These are the guys to hire!Connie E.8/31/2024An absolutely 5 star incredible experience!!!! Will never use anyone else and always recommend them!!! Casey and his team were so Wonderful!!! Very respectful, very polite, very considerate and SO VERY HELPFUL!!! Moving is so stressful and the guys... read moreAn absolutely 5 star incredible experience!!!! Will never use anyone else and always recommend them!!! Casey and his team were so Wonderful!!! Very respectful, very polite, very considerate and SO VERY HELPFUL!!! Moving is so stressful and the guys really made ir almost pleasant for us Senior citizens!. read lessMary E.8/30/2024I had a very complicated move from a storage unit to two locations, as well as shifting things from one place to another. Chris and Alex are total professionals, working well together, taking care of each other’s safety and taking... read moreI had a very complicated move from a storage unit to two locations, as well as shifting things from one place to another. Chris and Alex are total professionals, working well together, taking care of each other’s safety and taking extraordinary care with the items moved. I was dreading this move, but they actually made the day enjoyable. Thank you, Chris and Alex. And thank you, Kyle, for having such pleasant, competent workers. read lessFrancesca P.8/28/2024Very profession, very polite and so fast! This move has been overwhelming and they helped make the process so much easier. I greatly appreciate all of their help and hard work.Brandi N.8/26/2024
- Just amazing!! Moving is incredibly stressful and I have to say your guys took all my stress away. I give them 5 stars in every category. Thank you!!!Nancy H.8/25/2024Very efficient, friendly and fast. Got here at 9am and finished at 11:15 am. And that included having to wrap quite a few pieces of furniture.Jeffrey D.8/24/2024Great folks to deal with. On time, polite and professional. Everything I would hope for. Would definitely use again.Cheryl H.8/22/2024Casey and his team were the BEST!!!Dale B.8/17/2024
- From the free quote when Kyle toured the home with me, to the 3 hours it took four guys to move our 2 bedroom 2 bathroom apartment, the people were communicative, punctual, and so efficient. Everything was carefully moved out... read moreFrom the free quote when Kyle toured the home with me, to the 3 hours it took four guys to move our 2 bedroom 2 bathroom apartment, the people were communicative, punctual, and so efficient. Everything was carefully moved out and back in with professionalism and care. 10/10 recommend Fresh Start Movers. Thanks for making our transition so smooth, easy, and hassle-free! Definitely will use the company and service if/when moving around the area again! read lessJake T.8/17/2024Fantastic job! Moving is always rough but these guys made the process SO much easier! They were super efficient, careful and professional! Highly recommend them!!Maral M.8/16/2024Super friendly, quick, wrapped and blanketed everything really well, didn’t drop or scuff or bump anything, excellent work!Tyler H.8/16/2024The movers did a great job! Very efficient and handled our items with care.Erica B.8/16/2024