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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
This was a great moving experience. The crew was efficient, professional and careful. As we moved during the shelter in place it was just my daughter and I and the crew went above and beyond to be sure... read moreDiane G.5/15/2020
Fresh Start Movers are professional, reliable, efficient and polite. They moved me with ease on a rainy day in the middle of a pandemic. They were so careful with my belongings. They dismantled some furniture and reassembled on the other... read moreDiane G.4/06/2020
I would highly recommend these guys for your move. They showed up promptly at 9am and we were in the new house by 1. It was amazing, and they were super personable and fun to chat with during the move.... read moreAlex G.4/01/2020
Hassle free process from reservation to completion. The truck arrived early, did not charge extra for having to wait to gain access into the location, loaded and unloaded everything quickly and efficiently. Thank You Kyle and associates for being reliable... read moreAnne M.3/29/2020
On time and efficient. Dealt with my 95 year old Mom beautifully. Will definitely use them again if the need arises.Hobey L.3/29/2020
This is the 5th time me or my kids have used Fresh Start Movers. They are the best. Always professional.Willing to work with whatever your issues are.Kyle is awesome about keeping in touch and keeping you apprised of any issues... read moreJames C.3/20/2020
Kyle and team were really great! They were on time and professional with great attitudes and willing to do whatever was needed - even taking the time to make sure my bedroom rug was placed just right. I couldn't recommend... read moreLisa C.3/01/2020
Kyle came to my house to give me a quote before the move. None of the other companies provided that service. Kyle is prompt and very reliable. I trusted him completely. All of the guys that help pack and move... read moreDana M.2/22/2020
I wanted to give my business to a local company and after looking through Yelp reviews decided on Fresh Start Movers. I was not disappointed. Kyle and his guys did a great job of handling and moving our... read moreNils R.10/10/2019
These guys are awesome! We were moving out of state and our movers could not meet the deadline for move out. We had to scramble to get a truck to do it ourselves. Kyle was amazing. He and his crew... read moreJonathan G.7/30/2019
These guys are amazing !!!
From the great communication letting us know when they were on their way, to the shrink wrap on everything, to the care of our stuff. They were very careful to not hit the walls on the... read moreSteve A.7/17/2019
From the moment I called Fresh Start Moving, I knew I was dealing with professionals. Kyle quickly got all the information he needed to make a quote. He was able to accommodate our schedule. Kyle and Nick showed up on... read moreJesse M.7/06/2019
Kyle and crew are terrific. I highly recommend them. They were on time, efficient, polite and fast. They moved us from our rental to our rebuilt home.Zoe M.7/05/2019
Fresh Start Movers moved me a short distance from Santa Rosa to Sebastopol. I highly recommend this moving company! Two guys arrived on time as scheduled and they were organized, efficient, hardworking and professional. By the time movers show up,... read moreL J.7/01/2019
Great moving business! Honest people who are hard working, punctual, friendly, and really take care of your belongings as if they were their own. Their prices are more than fair and they make moving a breeze! I highly recommend using... read moreSarah O.6/17/2019
The level of professionalism, care, and quality service you can expect from this company is exceptional. This is the BEST LOCAL honest moving company in the area, hands down. Having moved with several other moving companies in the past, Kyle... read moreAlex G.5/30/2019
Fresh Start Movers unloaded our boxes and furniture in a move
to an 8th floor apartment in Santa Rosa. They were prompt, friendly, courteous and very efficient. We heard about them the night before my friend was to move... read moreDiane S.5/19/2019
Fresh Start Movers moved our house in Saint Helena. These two where professional, kind and really kept momentum going. They where enthusiastic with anything we asked. I would highly recommend them. We have used them two times. They also moved... read moreKimberly R.3/26/2019
Kyle's company is a model of how to do business - professional, polite, on-time, transparent, and moderately priced. I would/will highly recommend Fresh Start Movers to any/all friends and family. On top of everything else, they did our... read moreChristopher D.2/11/2019
Kyle & James were wonderful from the start. Very personable and accommodating. They were so pleasant, even smiling while carrying a couch up and down the stairs! Their price was quite reasonable and their attitudes the best. No reason to... read morePatty G.2/08/2019
I highly recommend Fresh Start Movers. My whole experience with Kyle and his team was superlative, from start to finish. I researched several firms on-line and from the moment I made contact with Kyle I knew I had made... read morePeter A.1/09/2019
I highly recommend Fresh Start Movers. My whole experience with Kyle and his team was superlative, from start to finish. I researched several firms on-line and from the moment I made contact with Kyle I knew I had made... read morePeter A.1/08/2019
Fresh Start Movers are great! We have used them a few times for both big and small moves. They are always professional, friendly, and easy to work with. They took the extra step to ensure all of our items were... read moreKat D.7/27/2018
Pleasant to work with. They even took their shoes off each time they went upstairs because it's carpeted. Great guys would definitely recommend them. Thank you Kyle and James.Jove D.7/23/2018
Fresh Start Movers moved my husband and I from Healdsburg to Napa. Door to door, it took them about 8 hours (with about 1 hour's worth of breaks that we were not charged for), and we had a ton... read moreCorey S.6/28/2018
You have found THE BEST moving service, no need to look any further. Kyle and James are PROFESSIONALS, they are reliable, responsive and two really good dudes. I called the day before I needed their service, the pick up window... read morecheri t.4/27/2018
I was having trouble finding a movers that would move a small amount of furniture. Fresh Start had no problem moving my items. They confirmed my appointment the day before. The team showed up at my home was on time,... read moreW4/23/2018
My husband and I moved from San Rafael to Sausalito this weekend. As soon as we called to inquire we knew we were going to contract with Kyle and his team. We were so happy with our choice. Kyle and... read moreMichelle H.3/06/2018
Fresh Start Movers is a local company with professional service. They were fast while remaining courteous. The owner understands that he is moving your belongings, your treasures and treats the entire process with care. We also really appreciated that they... read moreBrandy R.8/12/2016