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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
This crew we got were just amazing! They all had masks on from the start, the covered the door frame so it didn't get nicked etc, they put down a floor runner as they brought in the refrigerator and I... read moreShari R.1/17/2021
Excellent experience. We've had their help twice. Movers were professional, positive, polite, and really smart about packing a lot into a small space. Owner was super quick to respond our initial call and scheduled our appointment with ease. We highly... read moreSea E.1/15/2021
I can't say enough about Fresh Start Movers, just that they are awesome. Professional, polite and very good at what they do. They arrived on time, wearing masks and took care of everything! A very inexpensive lamp shade... read moreStaci F.1/11/2021
We needed our living room and dining room moved into our garage because we were having our hardwood floors redone. On time and nice guys. Who could ask for more. We got done fairly quickly, met the... read moreBarbara F.1/11/2021
I can't give enough stars to this company! Simply fantastic service and Will and his partner were awesome! They wore masked, were extremely friendly and professional. The owner Kyle called me right after they left to apologize for a small... read moreStaci F.1/01/2021
Loved everything about these guys and have nothing but wonderful things to say about them. They had great communication from start to finish and the crew were happy, polite & awesome guys! They moved my families prized possessions professionally... read moreKaleena C.12/23/2020
Really fast, efficient, respectful, and hardworking team that helped my parents move more from Santa Rosa to the peninsula. They were reliable and very trustworthy. Would definitely recommend Kyle and his team. Thank you!Elizabeth W.12/15/2020
We are so pleased with Kyle and his crew. Starting with Kyle very polite and intuitive to our needs and request, communicating the information to his team which are all so respectful too made the process go smooth. We used... read moreODC S.12/11/2020
Kyle, the owner of Fresh Start Movers, was so professional when he came out to give me an estimate. He was very thorough. It was all up from there. His working team was happy, helpful, thorough... read moreMaryanne M.12/10/2020
Kyle and his crew packed our downstairs and kitchen and moved our entire home. They were all polite and respectful of not only our time but our belongings, too. Everything was packed with care and when the big items were... read moreLauren T.12/09/2020
On time, masked, flexible, very professional polite team. It was pleasure to move with Fresh Start Movers. No hidden surprises everything Kyle Mills quoted turned out to be right on target. Deanne and Mario NarduzziDeanne N.12/06/2020
Kyle and his team of 5 were AWESOME. You could tell they enjoyed working together. They really cared and were very attentive to our needs throughout the move. Kyle took great care to do a thorough walk through of our... read morePatrick a.12/03/2020
Kyle and his team did a fantastic job. Kyle provided an estimate that I felt was very fair for the job I needed done. I received a text on move day providing the arrival time for the team and they... read moreHenry S.11/17/2020
They showed up on time with masks. Called before arrival to each residence. Were a delight to talk to and were unbelievably amazing at moving everything including a very heavy problematic futon. An enjoyable and reliable moving experience I would... read moreNiki M.11/14/2020
Kyle and his team helped us move my boyfriend into our new home together in October and we definitely knew Fresh Start Movers were the perfect choice when it was time to move my household. I can't express enough how... read moreJacquie M.11/13/2020
Wow! These guys are amazing. From the first call to the final signature Kyle and his employees were the epitome of professionalism. Casey (foreman of the job) was exceptionally polite and used ma'am and sir when we dialogued.... read moreCasandra O.10/31/2020
Move #2 with these guys! They've been phenomenal to work with. They show up on time, have great communication, take incredible care of your items, work efficiently, and really go out of their way to accommodate you. This was move... read moreLara K.10/17/2020
I had the best experience. Two guys showed up on time, moved everything quickly and totally took care of my house in the process. They were kind and professional and literally took all my stress away with their amaizng attitude.... read moreScarlet R.10/11/2020
Fresh Start movers helped me move from Rohnert Park to San Francisco today, and there are so many great things about this company, I don’t know where to start. Thank you to Kyle for truly caring about your customers and... read moreSheri B.10/11/2020
This move with Fresh Start Movers was nothing short of stellar on every level. Thank you to Kyle, Casey, Cameron, and Lucas. These fine men are hard working, respectful, thorough, and covered all the COVID parameters nicely. A flawless experience... read moreSheri B.10/10/2020
We highly recommend Fresh Start Movers for anyone who is moving. We hired Kyle and his team to do both our packing and moving from a house in Mill Valley to a house in Guerneville. They came to our place... read moreElizabeth B.10/08/2020
Kyle and his crew worked hard to make sure our move, after 30 years in the same place, was stress free and well done. We could not be happier! The crew was cheerful, kind professional and fun. No complaints, all... read moreGlenda P.10/06/2020
This is the 2nd move we have done with Fresh Start and again their prompt service and great attitude is unparalleled...working in real estate I have met and used various companies and none even compare to these guys, they are... read moreJ W.9/19/2020
Extremely professional, respectful, and a pleasure to interact with! We just had 2 pieces to move - a bookcase and a sofa from the apartment garage up to our apartment on the third floor. They were pleasant, efficient, and very... read moreYelper R.9/11/2020
We had Kyle's number one and two other guys move my Dad's furniture on the east side of Petaluma. Having many years of professional moving experience myself, we were floored when the crew discovered my Dad's lost gold ring... read moreKevin B.9/07/2020
This group of guys were awesome in every way. We are very happy with the services they provided. They all showed up in masks and were incredibly respectful, quick and efficient. It ended up being a difficult... read moreJanine A.8/14/2020
I was very impressed with Kyle and his hardworking crew. From the very beginning I appreciated his transparency with the free estimate. On moving day the crew was on time and motivated to get the job done. They took extreme... read moreMike F.8/14/2020
Start to finish, they did an amazing job. They made the whole process very easy and were very quick and efficient. If I could give them 6 stars, I would! I would highly recommend working with Fresh Start Movers on... read moreMichael A.8/09/2020
REALLY GREAT MOVERS! Had a really great experience with these movers! My three roommates and I booked them to move just our furniture out of our third story apartment! Was really nice to have someone do the heavy lifting. Communication... read moreCaitlin P.8/06/2020
The moving team were prompt, clean, polite and careful with my belongings. The did the work quickly too. They all had masks on and used hand sanitizer. I would highly recommend themShari M.7/24/2020
I highly recommend Fresh Start Movers!! The 2 guys, Theo and Janes were fast, efficient, careful, timely and bent over backwards to help me. Most important they were really friendly and felt like family. They were also reasonably priced. I... read moreEvelyn F.7/19/2020
These guys are awesome! Arrived with smiles introduced them selves made a plan and got to work and I mean work, our home was not easy to get moved out of they took the time necessary to do it right.... read moreBrandon K.7/12/2020
My real estate agent recommended Kyle and his crew at Fresh Start Movers and said that Kyle had recently relocated their office and did a fantastic job. We hired them and they did not disappoint. Great service and professionalism. They... read moreNathan S.7/09/2020
Fresh Start was amazing, Kyle was super attentive and communicative during the estimate process and very transparent and forthcoming about easy ways that I could reduce the ultimate cost of the move. From start to finish they treated my stuff... read moreRobby M.6/28/2020