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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
- Courteous, efficient, personable, and conscientious. Best moving experience ever.astra a.12/28/2024This moving team is absolutely phenomenal in every single way. James, Jake, Trey, and Nick did a wonderful job with communicating, and getting us set up just right, while being the kindest, most courteous people you could ever hope to... read moreThis moving team is absolutely phenomenal in every single way. James, Jake, Trey, and Nick did a wonderful job with communicating, and getting us set up just right, while being the kindest, most courteous people you could ever hope to meet. They are so friendly and fun that they make it feel like your friends are helping you move, and they’ve incredibly professional and conscientious. The company owner, Kyle, also took his time when he came to our house to give us the estimate to really get a thorough understanding needed. Anytime you are ever in need of help with moving anything, this is the team, hands-down. read lessJessica W.12/21/2024Super friendly and professional! I would highly recommend and will continue to use Fresh Start Movers. They moved a piano for us and did a great jobErik M.12/20/2024Second time using Fresh Start! This morning Kyle and Jose loaded my upstairs 1-bedroom apartment into two “U-Box” containers quickly and efficiently, and were very pleasant to deal with! They listened attentively to my suggestions about some rather rickety pieces... read moreSecond time using Fresh Start! This morning Kyle and Jose loaded my upstairs 1-bedroom apartment into two “U-Box” containers quickly and efficiently, and were very pleasant to deal with! They listened attentively to my suggestions about some rather rickety pieces of old furniture, and were very accommodating when I wanted one of the containers partly rearranged at the end to make me feel more confident about my framed artwork making the trip to Portland in good shape. Nice guys, and all my communications with Fresh Start have been great. Thanks! read lessColleen B.12/19/2024
- Friendly, hard working staff who care! I’ll be calling them up if I ever move again!Kelly M.12/18/2024Fresh Start Movers were just exceptional! We needed a move fairly quickly and Kyle helped that happen. Everyone arrived on time and completed the move within the estimated time. The three movers worked quickly and efficiently to safely pack and... read moreFresh Start Movers were just exceptional! We needed a move fairly quickly and Kyle helped that happen. Everyone arrived on time and completed the move within the estimated time. The three movers worked quickly and efficiently to safely pack and move our daughter's home furnishings. We would definitely use Fresh Start Movers again. read lessJudy A.12/14/2024Second time using them. Easy to communicate with, friendly and efficient. Would recommend.Sarah D.12/14/2024Chris, Allan, and Jai helped me move last week and they were amazing! They were super fast, efficient, and polite. They finished ahead of schedule and handled my furniture with care. The person who initially scheduled my move was also... read moreChris, Allan, and Jai helped me move last week and they were amazing! They were super fast, efficient, and polite. They finished ahead of schedule and handled my furniture with care. The person who initially scheduled my move was also super friendly and helpful. I've had to hire professional movers for my last several moves because I have back issues and can't do it myself at all. This is one of the best experiences I've had and worth the money. If I were staying in the area I would definitely make Fresh Start Movers my primary moving company. read lessAriel M.12/12/2024
- It was the best moving experience in many years of moving. To begin with, everyone came on time and they were amazingly polite and helpful and friendly. They were very careful with every one of our items, listened to all... read moreIt was the best moving experience in many years of moving. To begin with, everyone came on time and they were amazingly polite and helpful and friendly. They were very careful with every one of our items, listened to all of our information, and moved swiftly through wrapping and moving.. I cannot praise them highly enough as an experienced, efficient, careful, and pleasant team. read lessMarilyn R.12/10/2024First time using professional movers and I’m sold! The team worked quick and did an amazing job taking care of our belongings. They were very professional and made the whole process move smoothly. Couldn’t say thank you enough for all... read moreFirst time using professional movers and I’m sold! The team worked quick and did an amazing job taking care of our belongings. They were very professional and made the whole process move smoothly. Couldn’t say thank you enough for all their hard work! read lessVickie H.12/09/2024First time experience using moving company and highly recommend Fresh Start Movers. The owner Kyle Mills came out within hours of my call for a quote. Very reasonable rates with the best part being that the portal they provide allows... read moreFirst time experience using moving company and highly recommend Fresh Start Movers. The owner Kyle Mills came out within hours of my call for a quote. Very reasonable rates with the best part being that the portal they provide allows you to add or delete items updating quote in real time. Never felt that in the end that hidden costs would pop up. Cameron and crew showed up on time with smiles and ready to work. Very polite with handshakes and their names so we knew who we were working with. Great personal touch!! They were all friendly and hard workers with nothing but respect for our house full of heavy boxes and furniture. They even moved the garage full of very heavy tool boxes and work benches with not a complaint from any of them. Fresh Start Movers gets our vote as the BEST movers in Sonoma County. Thank You Kyle and Company!! We will definitely be promoting your company to anyone looking to move. read lessBrian M.12/07/2024Good humored crew. Quick and careful. Don't want to move again any time soon, but would hire them again in a heart beat.Barbara C.12/04/2024
- Super hard workers that took such good care of all of my things during this move. Things were done in a timely matter and everything was done and set up just how I wanted it. Really couldn’t be happier.Bruce K.12/02/2024This company is great from start to finish. They showed up on time and after a review of the rooms and what I wanted they went straight to work. Unloading was quick and every member of the team... read moreThis company is great from start to finish. They showed up on time and after a review of the rooms and what I wanted they went straight to work. Unloading was quick and every member of the team was efficient and courteous. I am so pleased with my choice using Fresh Start Movers read lessFrancine G.11/30/2024They were great. Made sure all of our things made it to our new home and were careful not to dent, ding, or scratch things.Brogan M.11/29/2024Don't bother with any other moving company! Fresh Start Movers is the way to go! Great prices, timing and communication! They'll get it done, with no damage done to your belongings! Thanks again, Kyle and your helpful company FSM!kayla m.11/29/2024
- They did a wonderful job moving us and were so friendly and fun!Laurel M.11/29/2024Fresh start we’re spectacular, friendly, and provided above and beyond service.Shannon F.11/27/2024Chris, Gabe, Jose, and Trey made what was a very stressful time so easy and… dare I say… pleasant! Not only did they load and unload WAY TOO MANY BOXES very swiftly; they did it with smiles and friendly banter... read moreChris, Gabe, Jose, and Trey made what was a very stressful time so easy and… dare I say… pleasant! Not only did they load and unload WAY TOO MANY BOXES very swiftly; they did it with smiles and friendly banter along the way. I cannot recommend the Fresh Start Movers enough! 5 Stars! ⭐️⭐️⭐️⭐️⭐️ read lessFrancis V.11/27/2024Fresh start movers were so great. They really helped make my move less stressful. Everyone that I spoke to was so kind. I even had to change my move date a couple of times and they were so accommodating. The... read moreFresh start movers were so great. They really helped make my move less stressful. Everyone that I spoke to was so kind. I even had to change my move date a couple of times and they were so accommodating. The packers were so careful and respectful. Accidents can still happen as we are all human and only one small thing got broken, but they were very quick to respond and make sure they paid for a replacement. The move the next day was amazing, they even did it through all the rain. So many blankets were used to protect the floors and any items that they wrapped in plastic, they unwrapped and took away the plastic for me. And they were very good about asking where everything goes and making sure furniture items were in the place I wanted before they departed. read lessCaroline B.11/26/2024
- They were on time, polite, professional and wonderful. Saved us so much time and we're so helpful. We would use them again.Marie R.11/25/2024Casey & Jive were awesome! Very professional! They took such great care of moving our furniture and was cautious about walls & doors. I will definitely be using Fresh Start Movers for any future needs. I... read moreCasey & Jive were awesome! Very professional! They took such great care of moving our furniture and was cautious about walls & doors. I will definitely be using Fresh Start Movers for any future needs. I highly recommend them! They were fast & efficient! read lessKimberly H.11/23/2024The entire process was smooth and professional. Kyle was able to schedule me two days earlier than originally planned. That worked out well. The three movers were excellent. Fair pricing and attention to detail. Thank you Fresh StartPat O.11/18/2024Amazing!! Very kind and efficient. Extremely accommodating do my last minute moving situation. Couldn’t be more satisfied with this service. 10/10 absolutely recommend.Doll H.11/16/2024
- we had a wonderful experience with fresh start movers they did an amazing and speedy packing on the three bedroom house and again the next day when we moved into the new house. Would definitely recommend them. All of the... read morewe had a wonderful experience with fresh start movers they did an amazing and speedy packing on the three bedroom house and again the next day when we moved into the new house. Would definitely recommend them. All of the individuals were kind, friendly and respectful.! read lessJenny C.11/10/2024Kyle & his crew did a fantastic job with our move! They were fast, kind, & efficient. Highly recommend to anyone looking to move to or within Sonoma County! 10 out of 10 would recommend.Marissa G.11/09/2024Super friendly efficient and great to work withJanet R.11/09/2024Wow! I'm impressed. Impeccable service. Very respectful, personable gentlemen. They really took care of all my stuff. And love that when they were unloading, they asked me where I want stuff to go. I highly recommend them! Now I know... read moreWow! I'm impressed. Impeccable service. Very respectful, personable gentlemen. They really took care of all my stuff. And love that when they were unloading, they asked me where I want stuff to go. I highly recommend them! Now I know why they have 5 stars on Google, where i found them. Thanks gentlemen! You are all amazing! read lessRuffa V.11/06/2024
- John and Chris were our movers today, and pleasantly surprised us. It was our first time using movers, we did not expect such professionalism and kindness! Highly recommend.Meagan C.11/05/2024These guys were super fast, worked very hard and were very professional . I would definitely use them again. A rarity- the actual price was below the low estimate!A11/04/2024The guys were great! Efficient, quick, very careful with my belongings including large furniture, and kind and courteous! Movers are so worth it. Would hire again!Jana D.11/01/2024I love supporting a locally owned business that does such a wonderful job at a very reasonable price! From the moment Emily answered the phone, I knew I was in good hands. A short conversation with her followed up... read moreI love supporting a locally owned business that does such a wonderful job at a very reasonable price! From the moment Emily answered the phone, I knew I was in good hands. A short conversation with her followed up with a video walkthrough my place from Kyle (owner), resulted in an accurate quote with no hidden surprises. No extra charges here or there. A great job at a great price. Kyle’s team was very careful with my belongings. They came in the day before to pack up my stuff and moved me the next day. I used Fresh Start Movers two years ago and looked forward to them helping me again for this move. Make sure you give them a call. You won’t be disappointed. Thank you, Kyle and team! 🙏🏼❤️🙏🏼 read lessIz I.10/31/2024
- Great experience! The guys were professional and so nice! Making the experience worry free!Mike W.10/29/2024Kyle and his team did a great job, they worked quickly and were very professional. Would hire again for sure!Sarah S.10/28/2024Outstanding service. Finally a moving company that knows what to do and can be trusted.Art E.10/25/2024Super-friendly crew—moved everything safely and quickly. I highly recommend them!Kimberley Z.10/22/2024