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Frequently Asked Moving Questions
Gratuity is never required but is greatly appreciated. If you felt that the movers were careful, efficient and attentive a tip is a nice way to thank your movers for a job well done. In a case where you can’t leave a tip, a great option is to give your movers a good review or refer them to friends/family.
Always. We wrap all your furniture with our thick high-quality moving blankets and shrink wrap prior to moving your items in our moving trucks.
Yes, of course. We recommend to have a well thought out plan of where you would like your furniture to go before the movers arrive to your new home. This will save you time and money.
Yes, we provide wardrobe boxes that are free of use. We just need them back after the move is complete.
Yes, with some restrictions. We do not reassemble pool tables, home gyms, play sets, or trampolines. Pro tip: Our crews may ask you to sign a waiver when reassembling certain items – it’s meant to protect both you and our crews, but always feel free to call the office if you need more information.
Every move is unique. Depending on the size of your home, walking distance, stairs, etc. Will determine how many movers are required for each move.
Typically an in-home estimate takes between a 1/2 hour to an hour of your day.
It is always better to plan ahead. The 1st and last week of a month get very busy. We recommend at minimum two weeks in advance.
The crew leader will bring his iPad/smartphone. When the move is complete you will sign them out and digitally complete the transaction. Our preferred method of payment is debit/credit card or cash. Unfortunately we can not accept checks.
Of course, the move will go ahead as scheduled.
Pets, ammunition, firearms, gasoline, propane tanks, paint, spray cans, jacuzzis, anything flammable.
- Amazing!! Very kind and efficient. Extremely accommodating do my last minute moving situation. Couldn’t be more satisfied with this service. 10/10 absolutely recommend.Doll H.11/16/2024we had a wonderful experience with fresh start movers they did an amazing and speedy packing on the three bedroom house and again the next day when we moved into the new house. Would definitely recommend them. All of the... read morewe had a wonderful experience with fresh start movers they did an amazing and speedy packing on the three bedroom house and again the next day when we moved into the new house. Would definitely recommend them. All of the individuals were kind, friendly and respectful.! read lessJenny C.11/10/2024Kyle & his crew did a fantastic job with our move! They were fast, kind, & efficient. Highly recommend to anyone looking to move to or within Sonoma County! 10 out of 10 would recommend.Marissa G.11/09/2024Super friendly efficient and great to work withJanet R.11/09/2024
- Wow! I'm impressed. Impeccable service. Very respectful, personable gentlemen. They really took care of all my stuff. And love that when they were unloading, they asked me where I want stuff to go. I highly recommend them! Now I know... read moreWow! I'm impressed. Impeccable service. Very respectful, personable gentlemen. They really took care of all my stuff. And love that when they were unloading, they asked me where I want stuff to go. I highly recommend them! Now I know why they have 5 stars on Google, where i found them. Thanks gentlemen! You are all amazing! read lessRuffa V.11/06/2024John and Chris were our movers today, and pleasantly surprised us. It was our first time using movers, we did not expect such professionalism and kindness! Highly recommend.Meagan C.11/05/2024These guys were super fast, worked very hard and were very professional . I would definitely use them again. A rarity- the actual price was below the low estimate!A11/04/2024The guys were great! Efficient, quick, very careful with my belongings including large furniture, and kind and courteous! Movers are so worth it. Would hire again!Jana D.11/01/2024
- I love supporting a locally owned business that does such a wonderful job at a very reasonable price! From the moment Emily answered the phone, I knew I was in good hands. A short conversation with her followed up... read moreI love supporting a locally owned business that does such a wonderful job at a very reasonable price! From the moment Emily answered the phone, I knew I was in good hands. A short conversation with her followed up with a video walkthrough my place from Kyle (owner), resulted in an accurate quote with no hidden surprises. No extra charges here or there. A great job at a great price. Kyle’s team was very careful with my belongings. They came in the day before to pack up my stuff and moved me the next day. I used Fresh Start Movers two years ago and looked forward to them helping me again for this move. Make sure you give them a call. You won’t be disappointed. Thank you, Kyle and team! 🙏🏼❤️🙏🏼 read lessIz I.10/31/2024Great experience! The guys were professional and so nice! Making the experience worry free!Mike W.10/29/2024Kyle and his team did a great job, they worked quickly and were very professional. Would hire again for sure!Sarah S.10/28/2024Outstanding service. Finally a moving company that knows what to do and can be trusted.Art E.10/25/2024
- Super-friendly crew—moved everything safely and quickly. I highly recommend them!Kimberley Z.10/22/2024Chris and his team were great! Highly recommend!ikravtchouk110/22/2024They were so very helpful and professional! I would definitely recommend them to anyone. Very kind guysShannon C.10/19/2024Great experience. Would use again!Matthew F.10/19/2024
- Couldn’t be happier!!! Absolutely amazing experience and very reasonably priced!!!Gina I.10/19/2024Showed up right on time. I felt bad about how many stairs they had to carry many heavy items up. They said it was no problem. Best decision we ever made. Guys were professional and very caring. I would give... read moreShowed up right on time. I felt bad about how many stairs they had to carry many heavy items up. They said it was no problem. Best decision we ever made. Guys were professional and very caring. I would give them more than a 5 star rating if I could. read lessMichael S.10/13/2024I have used this company twice and will definitely use them again!Jennifer H.10/12/2024Fantastic movers! Punctual, efficient, professional, kind and friendly. I could not have asked for better support on moving day. So grateful!Greta J.10/12/2024
- Great move! Everything went well. Thanks!Tom K.10/11/2024James and Jose were exceptionally professional in my move today from my apartment to a storage unit! They made sure to take care of my belongings and also packed my storage unit very well leaving a lot of extra... read moreJames and Jose were exceptionally professional in my move today from my apartment to a storage unit! They made sure to take care of my belongings and also packed my storage unit very well leaving a lot of extra room to walk around. I will absolutely be using them when I come back to Sonoma County! read lessAdam A.10/11/2024Great friendly and how do you spell patient-centered helped with every bit i highly recommend them very professionalOrlando O.10/09/2024My experience was incredible! The move went very smooth and was done quickly. Would definitely recommend Fresh Start MoversRick Y.10/08/2024
- Christopher and Jose were absolutely amazing. They were efficient and fast and made my move so smooth. I plan on using them for every move. I have in the future. This company is the best. I have moved so... read moreChristopher and Jose were absolutely amazing. They were efficient and fast and made my move so smooth. I plan on using them for every move. I have in the future. This company is the best. I have moved so many times in California and have used a number of different moving companies and this company was by far the best Thank you for such professionalism!!!! read lessGina D.10/08/2024Fresh Start Movers moved an upright piano from Milpitas to my residence in Santa Rosa. I live on the second level and they protected my piano with the utmost care. Professionalism, attention to detail, and friendliness is what you will... read moreFresh Start Movers moved an upright piano from Milpitas to my residence in Santa Rosa. I live on the second level and they protected my piano with the utmost care. Professionalism, attention to detail, and friendliness is what you will receive when using their services. I highly recommend Fresh Start Movers and I will call them for any future moving needs. read lessLynne L.10/06/2024Fresh start movers did a great job for us. They were on time, very efficient, very responsive, and very careful with our belongings. We definitely recommend them and would use them again.Robin L.10/03/2024My family worked with fresh start movers for the second time. Incredible service, professional and curious. Quote was very fair as well. Highly recommend!Arjun D.10/02/2024
- Chris and team were fantastic. They were efficient, extremely hard working, and handled our move with a high degree of professionalism. We will use Fresh Start Movers again if the need arises.Matthew R.10/02/2024Casey and his team were amazing! Kind, considerate, speedy, and efficient. Will recommend to anyone i know who needs movers.Kelcee S.10/01/2024Bailed us out moving a piano day of call. Second time using them always great.Dave10/01/2024First time using movers and I honestly wouldn’t use any other company. James, Cameron, Ramses, and Tre were awesome. Super quick and efficient, respectful, and friendly. Everything was wrapped up and packaged safely and transported professionally. Beds and other bigger... read moreFirst time using movers and I honestly wouldn’t use any other company. James, Cameron, Ramses, and Tre were awesome. Super quick and efficient, respectful, and friendly. Everything was wrapped up and packaged safely and transported professionally. Beds and other bigger items were taken apart and rebuilt at the new place. Thank you guys so much! read lessHenrique C.9/26/2024
- Kyle and Justine were professional, kind, fun, and very considerate of our items, including the interior of our home. They put in extra effort to help us out by helping with two nightstands that were not part of the original... read moreKyle and Justine were professional, kind, fun, and very considerate of our items, including the interior of our home. They put in extra effort to help us out by helping with two nightstands that were not part of the original estimate. They wrapped everything and made sure items were safe and protected during both transportation and in storage where we had everything moved. It was not a big move, yet they gave us a good bid and then delivered more than we expected. When we eventually move into another home, we will definitely have Fresh Start help us out. I have no hesitation in recommending them. read lessTom S.9/26/2024Thanks to Chris and my moving team. They managed to fit all my stuff in three U-boxes for a cross-country move. Good stuff. This is a quality company that takes care and is trustworthy. I have used them a few... read moreThanks to Chris and my moving team. They managed to fit all my stuff in three U-boxes for a cross-country move. Good stuff. This is a quality company that takes care and is trustworthy. I have used them a few times in the Santa Rosa area. read lessChristopher R.9/23/2024James, Tre and Jaidan absolutely slayed this move. Their positivity and efficiency never lagged. They were so careful with our things and always solution-oriented. We did our best to be organized for their arrival which always helps, and they made... read moreJames, Tre and Jaidan absolutely slayed this move. Their positivity and efficiency never lagged. They were so careful with our things and always solution-oriented. We did our best to be organized for their arrival which always helps, and they made the hard part (moving) look easy. Will use them again, and recommend them to anyone. (FYI we moved from a 2BR to a 3BR home, and 3 movers was a perfect sized crew). read lessRebecca R.9/22/2024Great. Five out of five stars. Fantastic service.Felix T.9/21/2024